22,645 questions with Outlook | Web | Outlook.com | Account management, security, and privacy tags

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2 answers

Account suspended after being hacked — Microsoft refusing recovery due to hacker-enabled TSV

My Microsoft account ([******@gmail.com]) was hacked. The attacker removed my security info and enabled Two-Step Verification to lock me out. I reported this to Microsoft, who suspended the account. Microsoft support (case 7103537161) has closed my…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-05T00:29:30.64+00:00
Lloyd Kuehn 0 Reputation points
commented 2026-06-05T01:19:56.1966667+00:00
Lloyd Kuehn 0 Reputation points
2 answers

Contacting Microsoft support

Hello everyone, I have been trying to get into contact with Microsoft support for a little while with no avail. The ai chat box doesn’t really help much especially when the support that I’ve been asking for is about trying to recover a hacked account.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T22:41:36.7733333+00:00
Cesar Perez Stonehocker 0 Reputation points
answered 2026-06-05T00:41:29.4633333+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
2 answers

find all outlook sign in

How do I find all locations / computers where my outlook is signed in?

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-03T10:01:37.55+00:00
Donovan McKinney 0 Reputation points
commented 2026-06-05T00:19:41.7833333+00:00
Alice-N 10,035 Reputation points Microsoft External Staff Moderator
1 answer

Cannot send email in Outlook

My Outlook account is unable to send emails. I receive a message that the sending email address is not recognized as a valid sender, possibly due to spam suspicion. I can still receive emails but cannot send any.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-03T14:18:37.98+00:00
Darren Rogers 0 Reputation points
edited a comment 2026-06-05T00:14:53.3066667+00:00
Alice-N 10,035 Reputation points Microsoft External Staff Moderator
2 answers

Help with Outlook.com account recovery

I have forgotten my password to my outlook.com account, however I am still signed in on my phone. To further complicate matters my recovery e-mail for some reason has linked to an old e-mail account that I no longer use and don't know the password for.…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T21:10:34.11+00:00
D J 0 Reputation points
edited the question 2026-06-05T00:08:04.4633333+00:00
Gérard Oomens 123.1K Reputation points Volunteer Moderator
1 answer

i have another account that got hacked and the hacker changed the email and phone number and now it says my account doesnt exist

i have another account that got hacked and the hacker changed the email and phone number and now it says my account doesnt exist i have all the information the old ones like my old password and my microsoft email that got changed when i sign in it says…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-01T14:40:46.9133333+00:00
mohmad _xp 0 Reputation points
edited the question 2026-06-05T00:04:22.8733333+00:00
Gérard Oomens 123.1K Reputation points Volunteer Moderator
1 answer

How to regain access to my microsoft account.

Recently (about 2 months ago) one my main emails were hacked. I have access to the gmail but not the microsoft account ( which uses the same Gmail domain). I have my xbox account on my xbox linked to the email, filled out the recovery form. Literally…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-05-30T18:21:35.4266667+00:00
Shooty 0 Reputation points
edited the question 2026-06-05T00:02:00.49+00:00
Gérard Oomens 123.1K Reputation points Volunteer Moderator
2 answers

so my microsoft account has been compromised

hello users of microsoft, So let me first tell you how this might have happened, I was trying to login to my account and for a discord server but I never gave my account information or anything. I then received an email from Microsoft saying i got a code…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T21:24:10.46+00:00
tropical 0 Reputation points
commented 2026-06-05T00:01:52.9933333+00:00
Rayyan Fawad 0 Reputation points
1 answer

How to recover my account when Microsoft "support" is in loop

My account is being hacked. I got an email that someone put a troyano in my computer this person added a draft on my own account and showed me all my passwords. From there every single account I own got hacked and I have being losing everything. They…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-03T05:29:33.98+00:00
Carol Blank 0 Reputation points
answered 2026-06-04T23:43:34.76+00:00
Rayyan Fawad 0 Reputation points
4 answers

email alias can't be selected or removed

i had an old Microsoft live email account that was hacked, I created several new ones hoping that I can remove the old live alias email, but it is still link to my current email account. Before anyone tries to help let me say that it shows up on manage…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-03T18:45:29.82+00:00
francisco dorta 0 Reputation points
answered 2026-06-04T23:39:27.3666667+00:00
Hornblower409 9,145 Reputation points
2 answers

Urgent: Unauthorized Change Request – Do Not Update My Account

Subject: Message: Hello Microsoft Team, I am writing to report that someone is attempting to change my contact information without my permission. Please do not make any changes to my account. I did not request any updates. My phone number, email…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T22:46:39.8033333+00:00
Linda Murtala 0 Reputation points
answered 2026-06-04T23:25:50.4233333+00:00
Jeetu Kumar 0 Reputation points
1 answer

Me hackearon la cuenta

Hola, necesito ayuda urgente. Revisé mis correos y encontré alertas de inicio de sesión sospechosos el 22 y 27 de mayo desde Estados Unidos y Países Bajos. Me hackearon la cuenta ******@outlook.com y al parecer cambiaron mis datos de verificación por que…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T22:15:30.6+00:00
Johana Sandoval 0 Reputation points
commented 2026-06-04T23:14:30.1533333+00:00
Johana Sandoval 0 Reputation points
1 answer

I’m logged out

I am logged out of my email and my Authenticator app. How am I supposed to access my email if I can’t access my Authenticator app.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T23:02:04.47+00:00
Mcdowell, Tyler 0 Reputation points
answered 2026-06-04T23:02:21.1133333+00:00

AI answer

3 answers

My Microsoft account was hacked – email and password were changed

Hello, My Microsoft account has been hacked. The attacker changed both the recovery Gmail and the password, so I can no longer log in or reset the account using the normal recovery steps. I need help regaining access to my account. What is the correct…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2025-09-29T09:33:19.8333333+00:00
nick saaa 30 Reputation points
answered 2026-06-04T22:53:26.35+00:00
Faisal 0 Reputation points
2 answers

I am locked out of my account Bad information on account Old disconnected landline is being used to send recovery code

i have been locked out of my account for over a month now. I had a landline 30 years ago that is connected to this account, ******@msn.com EVERY time i try to get in it says we will send you a code to the landline , which has been disconnected years…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T17:55:15.73+00:00
CHRIS WILSON 0 Reputation points
edited the question 2026-06-04T22:48:12.85+00:00
MartMcd 2,590 Reputation points Volunteer Moderator
1 answer

Mailbox corruption from @QuickMailChecker_bot.

My Outlook.com mailbox is showing corrupted message bodies. All emails, including new ones, display overwritten content from @QuickMailChecker_bot. POP/IMAP were previously enabled. I need a mailbox reindex and rule store reset

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T10:18:10.9133333+00:00
C M 0 Reputation points
commented 2026-06-04T22:25:24.13+00:00
Hornblower409 9,145 Reputation points
2 answers

How to reset password for minor’s account on family portal

We have forgotten the password to my son’s Microsoft account on our family portal. He has only ever used it to play Minecraft so we cannot follow the usual procedure to reset a password, that asks for detailed information such as who he has sent emails…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-03T16:18:02.33+00:00
jmay72 0 Reputation points
answered 2026-06-04T21:40:47.2666667+00:00
jmay72 0 Reputation points
2 answers

Im trying to recover my Microsoft account

My account was compromised through a Discord verification scam. Shortly after providing a verification code, I lost access to the account. The attacker changed the password and added an unfamiliar recovery email ending with thingg.xyz which I do not own.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T19:54:58.9+00:00
Muhammad Elmaghraby 0 Reputation points
commented 2026-06-04T21:28:07.87+00:00
tropical 0 Reputation points
2 answers

My Microsoft account has been hacked and email was changed and now i cant acess the email or account

So like my email and everything was hacked and then after a few months of getting hacked they didnt even touch my microsoft account but maybe 1 month ago or something they added a passkey and changed the account email and now i cant even do anything its…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T19:01:17.5466667+00:00
Andrej 0 Reputation points
answered 2026-06-04T21:27:40.9933333+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
2 answers

Microsoft account hacked without possibilities of communicating with Microsoft for recovery

Hi Dear, A couple of years ago, Minecraft accounts were migrated to Microsoft, so my personal account is (******@setarnet.aw) which is not a hotmail, nor outlook or live or 365 account but is an account provided by my local ISP. The issue is: This…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-06-04T19:27:47.6533333+00:00
Theo Geerman 0 Reputation points
answered 2026-06-04T21:03:04.98+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor