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How to regain access to my microsoft account.

Shooty 0 Reputation points
2026-05-30T18:21:35.4266667+00:00

Recently (about 2 months ago) one my main emails were hacked. I have access to the gmail but not the microsoft account ( which uses the same Gmail domain). I have my xbox account on my xbox linked to the email, filled out the recovery form. Literally every single possible detail from all 4 passwords to my xbox console Id to my bank card I use for game pass and still its being automatically rejected. It's honestly ridiculous. It was linked as my main windows 11 pc account before I had to factory reset it. The 2fa has been removed when it got hacked and the recovery email is al(5 asterisks it won't let me put 5 idk why)@oenanthmal.ru

From what I have read this email i think is a disposable email, I was fully hacked and my 2fa was somehow bypassed and fully removed without any emails or authentication notifications and the recovery email was changed to a disposable one. Filled the form out god knows how many times and it just always gets rejected. I have put more than enough proof to prove I'm the account owner and still it gets rejected. I'm honestly getting sick and tired of microsoft and their awful account recovery. Can someone please help me?

Microsoft Security | Microsoft Identity Manager
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  1. Rayyan Fawad 0 Reputation points
    2026-06-04T23:59:06.2+00:00

    Hi Shooty, dealing with an automatic rejection loop when you've provided your Xbox Console ID and billing info is incredibly frustrating, but it happens because the hacker changed your login and recovery details to a temporary Russian domain (@oenanthmal.ru), causing Microsoft's automated validation bot to no longer match your submissions with your original data. To fix this, your immediate step should be checking any secondary or alternative email accounts you had linked to the hacked profile for automated security alerts from Microsoft around May 30, 2026, with subject lines like "Microsoft account primary alias changed", as these notifications usually display the first few characters of the hacker's new email address. If you can locate that full updated email address, you can bypass the standard login screen and go directly to account.live.com/acsr to submit the manual account recovery form using your original account creation data, old passwords, and past billing history to reclaim ownership. If you cannot find the new alias or the form fails, you must bypass the automated support loops entirely by going to X (formerly Twitter) and sending a direct message to @MicrosoftHelps or @XboxSupport to explicitly state that an intruder removed your primary aliases and request a manual escalation to place an administrative freeze on your data before it is permanently lost.

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