Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
0 answers
VOCA ACS Issue
Have configured ACS and VOCA CIC cannot validate. Issues connecting to Azure
Azure Communication Services
asked 2026-06-05T00:07:36.51+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 91%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Colin
0
Reputation points
commented 2026-06-05T02:29:00.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
1 answer
How do I request an Azure email sending quota increace.
We are on the Microsoft Sponsorship Azure free tier. The documentation says we can increase an increase in our Azure smtp sending limits, which is done by raising a ticket. Raising a ticket on the free tier is limited to billing and quota increases. …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-06-03T09:08:48.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 51%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIM%3C/text%3E%3C/svg%3E)
Ian Mellor
0
Reputation points
commented 2026-06-05T01:47:30.01+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
1 answer
ACS Email Quota Increase — kairos-nonprod-app-comms returning 429 on all sends
Customer Information Company name: Kairos Company website: kairosinflow.com Provide a brief description of your business: Kairos is a manufacturing control layer — intelligence that makes MRP, ERP, and APS systems work better together. It sits above…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-06-03T18:56:10.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 6%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Alex Maramaldo
0
Reputation points
commented 2026-06-04T22:11:33.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
5,745
Reputation points Microsoft External Staff
Moderator
1 answer
ACS - Email - Delivery or Bounce Event custom properties
We are currently evaluating Azure Communication Services (ACS) Email for integration with a third-party communications platform and have encountered several limitations that make operational monitoring and bounce handling challenging. Current…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-06-03T23:53:32.2966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 65%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
azuregk
0
Reputation points
commented 2026-06-04T22:10:29.8933333+00:00
Golla Venkata Pavani
5,745
Reputation points Microsoft External Staff
Moderator
0 answers
Toll-Free Verification issues
Hello, I submitted a form for Toll-Free Verification a month ago and I keep getting rejected even though all the information I submitted is correct. The error message says: Hello, Upon review of your toll-free verification application by the toll-free…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-06-04T18:15:43.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Daniel Dragnev
0
Reputation points
edited a comment 2026-06-04T21:59:18.9366667+00:00
Golla Venkata Pavani
5,745
Reputation points Microsoft External Staff
Moderator
1 answer
trouble getting toll free sms number verified
I'm having trouble getting a toll free number verified.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-06-04T15:58:31.6033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 43%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENG%3C/text%3E%3C/svg%3E)
Neil Godfrey
0
Reputation points
answered 2026-06-04T20:36:13.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 81%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERF%3C/text%3E%3C/svg%3E)
Rayyan Fawad
0
Reputation points
1 answer
Unable to see or connect provisioned numbers in Sales Hub Dialer
I have purchased two numbers from Phone Number Service Center In D365 Sales Hub Dialer. Those provisioned phone numbers are not appearing. Unable to connect with ACS without an Event Grid App ID Sales Hub Donor Resource exists but there is no Event…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-28T00:19:34.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 38%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Greenwood
0
Reputation points
commented 2026-06-03T06:19:04.3466667+00:00
David Greenwood
0
Reputation points
2 answers
One of the answers was accepted by the question author.
I would require assistance in aquiring a phone number
I would require assistance in aquiring a phone number in azure communication services. I check documentation and also tried contacting help but I still am unable to aquire a phone number. Unable to request increase in quota too.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-29T06:43:48.46+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 2%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Ali Abrar Mohammed
20
Reputation points
accepted 2026-06-03T04:38:09.72+00:00
Ali Abrar Mohammed
20
Reputation points
0 answers
SMS Registration campaign filing
When trying to register for SMS campaign, the site keeps failing after I submit. The message I'm getting is, Server not responding. Unable to access regulatory documents right now. Please try again later.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-20T16:40:17.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 41%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Ryan Collins
0
Reputation points
commented 2026-06-03T01:00:09.2433333+00:00
Andrew Taylor - COREZENN
900
Reputation points
Volunteer Moderator
2 answers
ACS SDK WinUI3 App crashes randomly in MSVCP140.dll after video call teardown
Our app makes repeated outgoing video calls (1-to-1, Teams interop). After several calls in a session, the app crashes randomly during hangup process at some nth call with a fatal access violation inside MSVCP140.dll Exception: 0xc0000005 It seems like…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-15T12:02:53.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 28.000000000000004%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
Charupak
1
Reputation point
commented 2026-06-02T20:54:51.42+00:00
Golla Venkata Pavani
5,745
Reputation points Microsoft External Staff
Moderator
2 answers
Errors Adding MailFrom Addresses with Communication Services
I have a custom domain added to my communication services. I am trying to add a new/multiple MailFrom address, however the option for me is greyed out: No visible error messages are being thrown. The custom domain is already verified with the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-04T18:16:44.9866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 74%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAF%3C/text%3E%3C/svg%3E)
Alejandro Fernandez
0
Reputation points
recommended 2026-06-02T17:44:57.64+00:00
Alison A
5,195
Reputation points
Admin
1 answer
One of the answers was accepted by the question author.
Toll Free Verification Rejected Due to business registration number is missing or invalid
Our Toll Free Verification application was rejected due to missing or invalid EIN. Our team has confirmed the EIN listed, and the application is still rejected. We have also verified that all 4 business-related fields have been applied. Our application…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-07T19:31:51.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 6%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
Kramer Admin
20
Reputation points
accepted 2026-06-02T17:30:12.8933333+00:00
Kramer Admin
20
Reputation points
4 answers
Azure Communication Services - Email quota increase request
Hello, I saw the form to be compiled dut I do not want it to be seen in public: how to work it out? Current limits (sandbox): - 30 messages/minute - 100 messages/hour Requested limits: - 60 messages/minute - 1000 messages/hour - 10000…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-26T12:32:03.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 57.00000000000001%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BAUMB
0
Reputation points
edited an answer 2026-06-02T09:38:33.4166667+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
1 answer
Azure Communication Services - SMTP email appears to be queued, never received, does not appear in diagnostic logs
Hello Support, I have set up an Azure Communication Service, connected a domain, and created an SMTP username to use in sending emails. In my application, when I attempt to send an email, I believe I am successfully authenticating and queueing an email.…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-27T00:58:31.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 49%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Griffon Buckner
0
Reputation points
commented 2026-06-02T09:28:31.1733333+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
1 answer
ACS 10DLC Brand and Campaign registration blocked — "subscription not eligible" on new MCA subscription
Hitting the same issue as https://learn.microsoft.com/en-us/answers/questions/5892516/azure-communication-services-subscription-not-elig The acssmssu@microsoft.com address referenced in some threads is no longer active (bounces). Environment: …
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-25T16:30:12.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 63%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Joe Downey
0
Reputation points
commented 2026-05-29T21:00:21.4+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
0 answers
Request preview access to ACS Email inbound (EmailInboundReceived event)
We're building a transactional email workflow on our ACS resource XXXXXX-communication-service (region: United States). We're using ACS Email for outbound (verified domains: XXXXXXXXXXXX) and would like to enable the preview "Email Inbound…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-18T22:09:20.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 56.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Sandun Ranaweera
0
Reputation points
edited a comment 2026-05-29T19:05:50.5966667+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
I cannot get a phone number in Azure Communication Services
When I try to get a phone number with Azure Communication Services the "Get" button is disabled and if I try to use the JavaScript SDK I get the following error: client/dist/commonjs/deserializationPolicy.js:146 const error = new…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-26T14:18:11.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 74%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBK%3C/text%3E%3C/svg%3E)
Ben Kotvis
20
Reputation points
commented 2026-05-29T16:26:57.6733333+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
1 answer
Sending SMS messages using Azure Communication Service
I have created an Azure Communication Service and I got a toll free phone number, but to be able to use that I need to do a submission to activate the SMS option. At this point I'm in the development of my system and working out the details and workflow…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-27T14:54:04.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 77%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kris Hahn
20
Reputation points
commented 2026-05-28T19:33:41.7266667+00:00
Praneeth Maddali
10,025
Reputation points Microsoft External Staff
Moderator
4 answers
One of the answers was accepted by the question author.
ACS Email: +Add button disabled for MailFrom addresses on custom domain — how to request quota increase?
Problem I have Azure Communication Services Email set up with a verified custom domain (mail.leanprep.in). The **+Add button for MailFrom addresses is disabled** — I can only send from the default DoNotReply@... address and cannot add custom…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-26T12:43:23.5833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 57.99999999999999%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dhawal Raturi
60
Reputation points
accepted 2026-05-26T13:51:57.14+00:00
Dhawal Raturi
60
Reputation points
1 answer
How to increase quota Communication Service Mail?
Hi, I have a limit default in Azure Communication Services sending Email. Follow in this link guide: https://learn.microsoft.com/en-us/azure/communication-services/concepts/email/email-quota-increase#5-request-an-email-quota-increase But I cannot submit…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,684 questions
asked 2026-05-26T08:24:44.8733333+00:00
Nhan Nguyen
41
Reputation points
commented 2026-05-26T08:49:53.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 51%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Aditya N
2,980
Reputation points Microsoft External Staff
Moderator