VOCA ACS Issue

Hi @Colin

Thank you for contacting us about the VOCA ACS Issue. We have begun looking into it and will share our suggestions with you as soon as possible. If you have any additional details or concerns in the meantime, please let us know. We appreciate your patience while we work on this.

Thank you, We are requiring ACS to use telephony product AudioCodes VOCA CIC, We have followed all instructions however the application will not validate and we are raising to identify if there is a licensing or ACS configuration issue. Audiocodes provides scripts to run and they have not assist in connection:     

  Connect-AzureAD -TenantId "customer tenant id"

   Install-Module Microsoft.Graph -Scope CurrentUser

   Connect-MgGraph -Scopes "Application.ReadWrite.All"

   New-MgServicePrincipal -AppId "1fd5118e-2576-4263-8130-9503064c837a"

Hi @Colin

I see you’ve already run the AudioCodes-provided script to create the Azure Communication Services service principal (1fd5118e-2576-4263-8130-9503064c837a) in your tenant. That’s the correct step for enabling Entra ID-based authentication with ACS.

To help identify whether this is a licensing, permission, or configuration issue, could you please share a few more specifics?

Quick questions:

1. What is the exact error message shown in the VOCA CIC validation screen? (If possible, include any Correlation ID, Request ID, or error code.)
2. Are you configuring the ACS connection in VOCA using the Connection String, or are you using Microsoft Entra ID / Managed Identity authentication?
3. Have you assigned any roles (e.g., Contributor or Communication Services Contributor) to the service principal or the VOCA application on your ACS resource?
4. Is the ACS resource in the same tenant as the one where you ran the service principal script?

In the meantime, here are the key official Microsoft docs for this exact setup:

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/manage-teams-identity?pivots=programming-language-javascript

https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/create-communication-resource?tabs=windows&pivots=platform-azp

Kindly let us know if the above helps or you need further assistance on this issue.

Please "upvote" if the information helped you. This will help us and others in the community as well.

Hello, From the Voca application when attempting to sync - "Error I in Azure Connection"

Also advised from Audio Codes to use the following URL (Inserting our details as required) https://login.microsoftonline.com/{Tenant_ID}/adminconsent?client_id={Application_ID} This returned: