24,868 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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How do I speak to/email someone about my subscription renewal

Hello, I have received notification that my annual subscription is up for renewal. Can someone please explain why the charges have gone from $109.00 per year to $159.00 per year. This is an increase of 31%!!!! I have not agreed to use AI or Copilot,…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2025-10-27T07:15:37.8533333+00:00
Lindsay Hammacott 0 Reputation points
commented 2026-06-05T02:06:46.3766667+00:00
Thelma McGee 0 Reputation points
1 answer

Shared account

My wife invited me to share her new account. Having trouble getting signed in.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T22:47:11.3833333+00:00
Tom Furmanek 0 Reputation points
edited the question 2026-06-05T00:41:31.6933333+00:00
George Hepworth 22,855 Reputation points Volunteer Moderator
1 answer

Cancel 365 subscription continue to use

If I cancel my 365 subscription, can I continue to use the versions I currently have even after the expiration date?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-05T00:18:47.6666667+00:00
Sharon Dahl 0 Reputation points
answered 2026-06-05T00:19:02.35+00:00

AI answer

1 answer

Hỗ trợ thay đổi email đăng ký bản quyền

Chào bạn, tôi đang kí bản quyền nhầm sang gmail. Hỗ trợ tôi đổi lại sang email outlook.com

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-03T08:45:51.26+00:00
Le Quyet 0 Reputation points
answered 2026-06-04T23:42:19.7+00:00
Rayyan Fawad 0 Reputation points
1 answer

Can I speak to a person

I am waiting last 30 mins + for the chat to connect me to a person. This is a joke. I need to speak to a real person please as AI gives me the answers over and over again and these do not work!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T20:17:29.11+00:00
Anna Pasek 0 Reputation points
answered 2026-06-04T20:17:42.8433333+00:00

AI answer

2 answers

Microsoft 365

What is your email address. Trying to get a billing question

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T19:38:53.67+00:00
Sherry Dumstorf 0 Reputation points
answered 2026-06-04T20:11:31.7333333+00:00
EmilyS726 236.5K Reputation points Independent Advisor
1 answer

I paid 1TB and still can´t use it

I paid 1TB for storage and still can´t save my photos and file in my One Drive. It said that thre´s no space enogh to storage. So I want my hole this time paiments refund or activate correctly my storage space.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T19:18:44.32+00:00
Barbara Renones 0 Reputation points
answered 2026-06-04T19:18:58.02+00:00

AI answer

1 answer

Windows 365

I need to speak with someone about my two billing charges!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T19:03:36.22+00:00
Sherry Dumstorf 0 Reputation points
answered 2026-06-04T19:03:57.9733333+00:00

AI answer

2 answers

subscription payment

I've already updated my credit card information and paid the fee for another year of service, but i keep getting prompts to make a payment. Is my account payment up to date?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T17:45:47.59+00:00
Gareth Powell 0 Reputation points
answered 2026-06-04T18:23:10.8733333+00:00
John Jefferson Doyon 71,865 Reputation points Independent Advisor
2 answers

Double charged for Microsoft 365

We were charged for Microsoft 365 through PayPal AND on our credit card. Can you please reverse one of the charges?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T17:43:33.4033333+00:00
Jeff Medwick 0 Reputation points
answered 2026-06-04T18:16:01.0333333+00:00
EmilyS726 236.5K Reputation points Independent Advisor
1 answer

Demanding bank details

Dear, I've purchased a MS Office subscription for one year. But Office will not let me activate without entering my bank details which I have no interest in doing. How do I bypass this problem? Best /Mika

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T15:53:27.4466667+00:00
M A 0 Reputation points
answered 2026-06-04T16:47:52.7466667+00:00
Sumit D - IA 169.9K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

just bot a new laptop that comes with 1 year micro 365; i also have the same subscription that i pay for on am monthly basis

do i have to cancel the monthly one or is this done automatically ?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T15:23:19.93+00:00
joseph sullivan 0 Reputation points
accepted 2026-06-04T16:44:03.83+00:00
joseph sullivan 0 Reputation points
1 answer

On-line it shows that I have 4 Microsoft Office 365 accounts. How can I eliminate all but 1?

On-line it shows that I have 4 Microsoft Office 365 accounts. How can I eliminate all but 1

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T15:38:39.88+00:00
Xavier Lerch 0 Reputation points
answered 2026-06-04T16:17:32.3866667+00:00
Sumit D - IA 169.9K Reputation points Independent Advisor
2 answers

I paid for my subscription and the "Update payment" message is still showing.

I paid for my subscription and the "Update payment" message is still showing. The last payment was 5/24/26. This is my billing history.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T15:31:42.8333333+00:00
Federico Velazquez 0 Reputation points
edited the question 2026-06-04T16:06:44.9633333+00:00
DaveM121 (2) 13,965 Reputation points Volunteer Moderator
1 answer

How make contact over a billing issue

How do I contact anyone at Microsoft via chat or by posting a complaint regarding a subscription that has not been cancelled as requested?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T14:17:17.3766667+00:00
IAN BRATLEY 0 Reputation points
answered 2026-06-04T14:53:44.68+00:00
Lester Bernard Reyes 81,100 Reputation points Independent Advisor
2 answers

Two Microsoft 365 accounts. want to delete one

I recently paid for Microsoft 365 later realizing my account is not due until Nov 2026. I thought I had to renew. Can I delete this recent payment for 365?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T14:10:36.7733333+00:00
Betty Voigt 0 Reputation points
answered 2026-06-04T14:46:56.6+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
2 answers

Microsoft office

my ms office is not working after windows update not able to work with microsoft account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T11:58:43.9233333+00:00
khyati purani 0 Reputation points
answered 2026-06-04T13:19:49.38+00:00
Sumit D - IA 169.9K Reputation points Independent Advisor
1 answer

double conflicting statements about office 365 family / personal

I have an active Microsoft 365 Family subscription with 1 TB available and only 66 GB used. Outlook.com keeps showing “Subscription expiring” and “storage limit exceeded”. The account page shows a cancelled Microsoft 365 Personal subscription expiring in…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T12:39:39.96+00:00
Nathalie L 0 Reputation points
commented 2026-06-04T12:58:30.5033333+00:00
Nathalie L 0 Reputation points
1 answer

How do I remove my account when I don't have access to it anymore

I have 2 email addresses which are linked to 2 user accounts. One I use actively, but the other one I don't. I want to use the email address for that one on my active account. But then I get the message that the email address is linked to an active…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-02T07:48:14.06+00:00
Paul Janssen 0 Reputation points
commented 2026-06-04T12:21:51.43+00:00
Paul Janssen 0 Reputation points
2 answers

Subscription excpired

How do I reactivate my subscription when I try to buy it wants to charge £0.0 to my card

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-06-04T10:04:55.2866667+00:00
David Speed 0 Reputation points
answered 2026-06-04T11:24:07.77+00:00
paulr0511 45,235 Reputation points Independent Advisor