I paid 1TB and still can´t use it

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I paid 1TB and still can´t use it

Barbara Renones 0

I paid 1TB for storage and still can´t save my photos and file in my One Drive. It said that thre´s no space enogh to storage.
So I want my hole this time paiments refund or activate correctly my storage space.

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Answer 1

The storage is most likely active, but the account is still seen as over quota. Use these steps to fix it and, if needed, request a refund.

Confirm that the extra storage is visible on the account
- Go to Manage storage for OneDrive: https://onedrive.live.com/?v=managestorage
- Check that the total storage reflects the 1 TB (or the plan purchased).
- If the new quota is not visible, wait up to 24 hours after purchase for it to update.
If storage still does not show correctly after 24 hours
- Try unlinking and relinking OneDrive on the device so it refreshes the quota. Follow the steps in Unlink and re-link OneDrive from the documentation.
- On Mac, if the 1 TB was bought via the Mac App Store and is not applied, sign out of the OneDrive app, close and reopen it, then select Restore previous purchase in the Get the Premium Experience window.
If OneDrive shows enough space but still reports “no space”
- It can take up to 24–48 hours for all services (OneDrive, Outlook, etc.) to fully recognize the new quota.
- If the account is still blocked or shows full after that time, unlink and re-link OneDrive again so the client refreshes the storage information.
If the account is over quota because of unified Microsoft storage
- Microsoft storage includes OneDrive files, Outlook.com pictures and attachments, and other files stored with the personal Microsoft account.
- If the unified storage is full, OneDrive becomes read‑only and new files cannot be uploaded until:
  - Files are deleted (including items in the OneDrive Recycle Bin), or
  - More storage is purchased.
If storage/quota still looks wrong after 24–48 hours
- If the quota has not updated after 24 hours from purchase, or the account remains frozen/full after several hours even after cleanup, contact Microsoft Support using the official Contact Support options in the documentation.
Requesting a refund
- For subscription or storage purchases, eligibility for a refund depends on the Microsoft subscription refund policy.
- To request a refund or check eligibility, follow the steps in How to get a refund on a Microsoft subscription. This includes signing in, selecting the subscription, and following the cancellation/refund flow as described there.

If the storage is needed rather than a refund, focus first on confirming the quota at Manage storage, waiting up to 24 hours, and then unlinking/relinking OneDrive so the client recognizes the updated space.

References:

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I paid 1TB and still can´t use it

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