95 questions
95 questions with Surface | Surface Go | Safety and security tags
2 answers
Surface Go 4 CB Scheme Report
Can you please advise the best method for retrieving the CB Scheme report for the Surface Go 4?
Surface | Surface Go | Safety and security
asked 2026-06-04T21:15:22.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 67%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jennifer Heckman
0
Reputation points
edited an answer 2026-06-05T00:22:47.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
BIOS LOCK HELP NEEDED TO UNLOCK
I bought a surface go 2 slightly used from gambia on my travels after reseting it, i realised the bios has a pasword on it. i need help to unlock the bios
Surface | Surface Go | Safety and security
95 questions
asked 2026-05-24T21:44:33.52+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 1%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPQ%3C/text%3E%3C/svg%3E)
Pappie Quadjo
0
Reputation points
answered 2026-05-25T00:25:09.2066667+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
SurfaceGo 3
Hi! I want to open a case about a faulty SurfaceGo, how do I do? Regards Anders
Surface | Surface Go | Safety and security
95 questions
asked 2026-02-17T08:06:16.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 18%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
AndersT Nilsson
0
Reputation points
answered 2026-02-17T11:33:24.5566667+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
find a lost device
I lost my Surface Go. Find my device does not help. The gps is not on and there is no indication the device has been powered on. What should I try?
Surface | Surface Go | Safety and security
95 questions
asked 2025-11-29T04:13:10.79+00:00
Diane Brock
0
Reputation points
commented 2025-12-02T02:23:49.9666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
12,205
Reputation points Microsoft External Staff
Moderator
3 answers
Surface Go-2 laptop Drive is locked unable to find my BitLocker Key to unlock the drive
Hi Team, I am unable to find my BitLocker Key to unlock the Drive , Even in my microsoft account the Key is not listed , How to crack my Key so that i can save my data rather reseting my PC. [Moderator note: PII removed]
Surface | Surface Go | Safety and security
95 questions
asked 2025-11-23T09:26:21.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 25%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Priyaranjan
0
Reputation points
commented 2025-11-24T14:25:48.0733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator
1 answer
Workstation
Hi how do delete account be operating be workstation
Surface | Surface Go | Safety and security
95 questions
asked 2025-09-30T18:32:05.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 45%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET1%3C/text%3E%3C/svg%3E)
TomDemeter-1301
0
Reputation points
answered 2025-09-30T19:21:17.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 43%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JC
8,225
Reputation points
Independent Advisor
1 answer
How to sign in to Windows Surface Go without a start disk made.
I am locked out of my Surface Go, which has stopped accepting my password. It only says the passwords are expired and won't let me sign in. I don't have an emergency disk or any means to make a new password.
Surface | Surface Go | Safety and security
95 questions
asked 2025-09-01T21:38:01.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 33%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kathleen Sibo
5
Reputation points
answered 2025-09-02T14:40:12.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
1 answer
Problem with Facial Recognition and PIN
Help! I have a Microsoft surface go and my facial recognition stopped working. I can't log in and I don't know my pin and it won't allow me to reset my pin. How can I get into my computer without losing any of my files and data?
Surface | Surface Go | Safety and security
95 questions
asked 2025-06-27T02:40:58+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
How can I get into my surface go 2 without my password?
I can’t log into my surface go 2 no matter what passwords I put in I also can’t seem to remember my answers for the security questions.
Surface | Surface Go | Safety and security
95 questions
asked 2024-01-30T04:58:44+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
how to recover bitlocker key for surface go
The Bluetooth on my surface go suddenly stopped pairing, contacted the MS support, they have updated some files using remote connection to my computer, and then after finishing I was trying to restart the computer but got the Bitlocker issue, cant find…
Surface | Surface Go | Safety and security
95 questions
asked 2025-03-18T11:42:21+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
I can’t sign in using my Microsoft password into my surface go
I just got my surface back from the repair shop and I can’t seem to sign into it with my Microsoft password. It’s what it was before I brought it in. Is there anyway to bypass this?
Surface | Surface Go | Safety and security
95 questions
asked 2025-01-11T05:41:54+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
When I try Find My Device, I get a message that it can't be found and to try later.
My Surface is lost. The last updated location was 1 week ago, but I used it last night and was connected to the internet. However, it doesn't register that it was found last night, only last week. The Surface may be turned off currently and could be the…
Surface | Surface Go | Safety and security
95 questions
asked 2024-11-20T22:14:59+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Bios reset pasword
Potrzebuję resetu biosu hasło do biosu
Surface | Surface Go | Safety and security
95 questions
asked 2024-01-01T21:56:30+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Go TPM PIN/PBA Issues
Hi all, I work for a charity housing association and we have purchased a Surface Go to trial, in the hope of rolling them out to our mobile workers. I have attempted to encrypt the machine multiple times with Sophos Safeguard, and just plain old…
Surface | Surface Go | Safety and security
95 questions
asked 2019-01-31T12:43:35+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Go LTE can send SMS via Simcard
They said that the Go (LTE) not support to send sms. I found this and can send sms to my carrier to check data plan. Does it harm my Surface? [Sms]
Surface | Surface Go | Safety and security
95 questions
asked 2019-04-05T04:16:41+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Go Sign-in disabled
My Surface Go says sign-in disabled. It wont let me use my pin to sign in. Has anyone esle had this issue? When I first turned it on, it did some up upgrades and now i cant sign in.
Surface | Surface Go | Safety and security
95 questions
asked 2019-04-12T23:09:13+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Someone is repeatedly trying to access my account but I didn't get any security updates until today
There have been multiple failed sign in attempts on my account daily from different origins all over the world and not one time was I informed of this unusual activity until today. I can't even tell if my account was compromised because the session…
Surface | Surface Go | Safety and security
95 questions
asked 2025-06-13T11:58:25+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
How to Activate 'Find my device' remotely
My son lost his Surface at school, but the 'Find my Device' functionality isn't turned on. Is there a way to activate 'Find my Device' remotely since I am the administrator and am able to pull up the account? Does Microsoft 365 or any other Windows…
Surface | Surface Go | Safety and security
95 questions
asked 2021-09-13T19:22:37+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Cannot run app that I downloaded to connect to my kids leapfrog start unless I switch out of S mode?
I have a Mircosoft Surface laptop Go w/ Windows 11 home in S mode. I went on leapfrogs website & downloaded the "LeapFrogConnectSetup_LeapStart.exe" The OS will not allow this file to open & run unless I change my settings out of S…
Surface | Surface Go | Safety and security
95 questions
asked 2022-12-03T15:23:24+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
MS 서피스고 비밀번호 재설정 문의
업무용으로 사용하는 MS 서피스고가 있습니다. 이전 사람이 사용하던 것인데 비밀번호 설정이 되어있고 이전 사람은 퇴사해서 비밀번호가 무엇인지 모릅니다. 암호 다시 설정으로 들어가면 질문 3가지가 있는데 그 질문에 대한 답도 모릅니다. 이런 경우에 어떻게 해야하는걸까요?
Surface | Surface Go | Safety and security
95 questions
asked 2023-12-29T04:16:22+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous