9,257 questions
1 answer
Online Technology Support Archive Log
Hello - How do you get to the technology support archive list ? (i.e., where you receive technology support) I found it once, but now I cannot locate it again. Thanks
Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-06-05T01:29:02.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 84%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
Mark Latronica
0
Reputation points
answered 2026-06-05T01:29:27.18+00:00
AI answer
1 answer
there's no sound on computer
everything works on my DELL OPITEX 7040 but I cann't get any sound.
Windows for home | Windows 11 | Devices and drivers
23,140 questions
asked 2026-06-05T01:19:38.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 32%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Gwen Ward
0
Reputation points
answered 2026-06-05T01:20:05.0166667+00:00
AI answer
1 answer
Windows 11 won't boot on a Lenovo Yoga 7i
Hello, I own a Lenovo Yoga 7i 14IML9 that won't boot Windows. I tried to boot the installation media made with the official Media Creation Tool, and that also won't boot. Rufus gives an error (FAIL: Windows bootmgr encountered a security violation or…
Windows for home | Windows 11 | Performance and system failures
31,610 questions
asked 2026-06-05T01:17:23.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 20%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jsaeg12
0
Reputation points
answered 2026-06-05T01:17:44.6633333+00:00
AI answer
0 answers
I cant activate my windows 11 pro
I updated BIOS to the newest one and everything was well until I logged in. When I logged in I noticed my windows 11 pro wasnt activated and I tried using the back up code but it still didnt work. I made sure it wasnt for Windows 11 home too. I had just…
Windows for home | Windows 11 | Licensing and activation
4,833 questions
asked 2026-06-05T01:10:54.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 95%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Lillie Twyne
0
Reputation points
commented 2026-06-05T01:17:31.4166667+00:00
Lillie Twyne
0
Reputation points
2 answers
NetSupport not able to find C:\Users\[user_name]\AppData\Roaming\0drive\owedrive\client32.ini (80)
Windows 11 Home 25H2 Intel gen 12 Core i5 Every time I turn on my computer a popup window pops up and says NetSupport, Cannot read C:\Users[user_name]\AppData\Roaming\0drive\owedrive\client32.ini (80) and to check if the file is missing or valid. I…
Windows for home | Windows 11 | Performance and system failures
31,610 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 50%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETJ%3C/text%3E%3C/svg%3E)
2 answers
How to fix AuthenticAMD.sys BSOD SYSTEM_SERVICE_EXCEPTION (3b)
I was using my Asus laptop Tuf gaming a15 FA506ICB for taking an exam in canvas while on a meeting with my camera on then my computer crashed then reboots (BSOD SYSTEM_SERVICE_EXCEPTION (3b) MODULE: AuthenticAMD.sys) and after I typed in my passcode, it…
Windows for home | Windows 11 | Performance and system failures
31,610 questions
asked 2026-06-05T00:32:52.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 31%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW5%3C/text%3E%3C/svg%3E)
WiseTree-5141
0
Reputation points
answered 2026-06-05T01:13:04.79+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
81,100
Reputation points
Independent Advisor
2 answers
# how to fix the error below: I was trying to download Adobe reader, after downloading, I can't open it. It says: system incompatibility
Windows for home | Windows 11 | Performance and system failures
31,610 questions
asked 2026-06-04T14:34:50.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 6%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EON%3C/text%3E%3C/svg%3E)
Ophney Neus
0
Reputation points
answered 2026-06-05T01:12:06.3066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
15,435
Reputation points Microsoft External Staff
Moderator
2 answers
C:\\WINDOWS\System32\syncappvpublishingserver.vbs
as the title says, my computer has a pop up from Windows Script Host showing the title sometimes as below: (translates to "cannot find script file 'C:\WINDOWS\System32\syncappvpublishingserver.vbs' ") I went through the task scheduling and…
Windows for home | Windows 11 | Performance and system failures
31,610 questions
asked 2026-06-04T21:10:44.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
miluan
0
Reputation points
answered 2026-06-05T01:09:20.2833333+00:00
Lester Bernard Reyes
81,100
Reputation points
Independent Advisor
1 answer
Why can't I purchase Minecraft with my prepaid card?
I am using a mastercard prepaid gift card thing but i get the error to check all my filled out information when it is all correct. how do i fix this?
Windows for home | Other | Gaming
3,850 questions
asked 2026-06-05T00:29:21.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 53%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mark Hunter
0
Reputation points
answered 2026-06-05T01:08:59.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Darhyl Amizola
43,085
Reputation points
Independent Advisor
0 answers
My account got hacked!
So basically I was just playing on my minecraft account which is linked to "******@outlook.com" then suddenly my skin turned into steve which I though nothing of it. But then prism launcher started showing some weird signs such as a triangle…
Windows for home | Windows 11 | Accounts, profiles, and login
9,257 questions
asked 2026-06-05T01:03:37.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 88%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
bui tri thanh
0
Reputation points
asked 2026-06-05T01:03:37.49+00:00
bui tri thanh
0
Reputation points
2 answers
Can't Sign In Into Computer After Disabling Sign In Using Windows Hello PIN
Hello.. So i'm trying to disable the sign in to windows using "insert pin" method by disabling it from the settings. After i'm restart my computer, it still ask me to input the password. I'm trying to input my previous PIN before i'm disabling…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-04T14:44:51.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 91%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFA%3C/text%3E%3C/svg%3E)
Firdaus Al Kindi
0
Reputation points
edited the question 2026-06-05T00:57:41.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
2 answers
Xbox App Will Not Launch on Windows PC After Extensive Troubleshooting
my xbox app on my pc will not open no matter what i try i just need help figuring it out
Windows for home | Windows 10 | Gaming
10,326 questions
asked 2026-06-04T14:15:20.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 88%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Javen Smith
0
Reputation points
answered 2026-06-05T00:54:22.4666667+00:00
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
2 answers
DirectX error after resetting PC
I used Reset this PC function on window 11, download window from cloud. Now I can't open dxdiag: But when I open the folder that file still there, I tried reinstall with dxwebsetup but it failed: I try sfc /scannow and DISM /Online /Cleanup-Image…
Windows for home | Windows 11 | Performance and system failures
31,610 questions
asked 2026-06-04T19:16:59.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETT%3C/text%3E%3C/svg%3E)
Tu Tran
0
Reputation points
commented 2026-06-05T00:47:16.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 28.000000000000004%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENC%3C/text%3E%3C/svg%3E)
Ngọc Tú Trần
0
Reputation points
1 answer
Locked out of Windows on laptop after June 2nd, 2026 Windows Update
Hi, I have been locked out of my Windows account on my computer. Windows Upate recently completed installation of several types of updates - A windows repair version, a windows preview, an intelligence security update, and two others. After downloading…
Windows for home | Windows 11 | Accounts, profiles, and login
9,257 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 46%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
Microsoft Fax and Scan stopped working with the last update
Microsoft Fax and Scan just stopped working. When I try to scan a document, it says, could not complete scan. The Microsoft scan won't work either, it says cannot connect.
Windows for home | Other | Devices and drivers
6,560 questions
asked 2026-06-04T23:10:58.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 4%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gail
0
Reputation points
edited an answer 2026-06-05T00:39:24.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA
169.9K
Reputation points
Independent Advisor
2 answers
Sharing games with family members.
Hello. So I want to add my younger sisters to my Microsoft family so they could play games that I own. But do they see them in their library as soon as they join or are there specific settings that I must set up? Also does it include games that you get…
Windows for home | Windows 10 | Gaming
10,326 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 36%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
2 answers
how to disable Windows 11 multi desktop
Ever since the newest update my pc has been spazing out and trying to get me to open a new desktop. for example, i right click on my desktop to open property's and it brings up the "desktop" option, i try to select items on the desktop to move…
Windows for home | Windows 11 | Settings
9,745 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
2 answers
One of the answers was accepted by the question author.
windows has bitlocked my storage drive
I have a laptop with a ssd windows drive and a 1tb hard drive for storage, I am running winows 11 home edition without warning windows has bit locked my storage drive I have tried all suggested remedies including cmd comands using the bit locker key and…
Windows for home | Windows 11 | Security and privacy
8,238 questions
asked 2026-06-04T16:15:10.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 16%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIW%3C/text%3E%3C/svg%3E)
Ian Wharton
0
Reputation points
answered 2026-06-05T00:32:40.72+00:00
Sumit D - IA
169.9K
Reputation points
Independent Advisor
1 answer
One of the answers was accepted by the question author.
Constantly setting up a new PIN each time the computer fall asleep?
Recently bought a brand new laptop less than a month ago. It's an ACER Nitro V15. Been working amazingly as I don't have the space for a PC tower and all I really do is play games; however, that's not the problem. Everyone knows computers have a…
Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
asked 2026-06-03T07:45:05.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 97%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Signature S
0
Reputation points
accepted 2026-06-05T00:17:06.3833333+00:00
Signature S
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Integrated Camera Not detected by Windows (not working)
Laptop model: HP ZBook Firefly 15 G7. So initially, everything worked fine, but about a week ago (possibly up to two weeks at most), the camera completely stopped working. Before this, Windows Hello facial recognition worked normally, the red IR light…
Windows for home | Windows 11 | Devices and drivers
23,140 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 34%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZ%3C/text%3E%3C/svg%3E)