Share via

Can't Sign In Into Computer After Disabling Sign In Using Windows Hello PIN

Firdaus Al Kindi 0 Reputation points
2026-06-04T14:44:51.7166667+00:00

Hello.. So i'm trying to disable the sign in to windows using "insert pin" method by disabling it from the settings. After i'm restart my computer, it still ask me to input the password. I'm trying to input my previous PIN before i'm disabling the "sign in to windows by using PIN method" in the settings, it still won't let me in, it says "We're unable to detect an internet connection. Please connect to the network and try again.". Even my computer is connected to the internet wifi. And i'm trying to sign in to the computer by using "microsoft account password", But it says " Your device is offline. Please sign in with the last password used on this device.

I mean what the hell, my internet is working. I've even trying the "utilman method via CMD" but it says "The system is not authoritative for the specified account and therefore cannot complete the operation. Please retry the operation using the provider associated with this account. If this is an online provider please use the provider's online site."

Please someone help me 🙏

User's image

1000182613

1000182614

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Hendrix-V 15,435 Reputation points Microsoft External Staff Moderator
    2026-06-05T00:51:14.4133333+00:00

    Hi Firdaus Al Kindi,

    It looks like you may have run into a situation where Windows is set to use Windows Hello only (PIN/biometric), and after disabling or changing it, there is no fallback sign-in method available. In this case, the system may not show the password option, which can make it seem like you’re locked out.

    Here are some possible recovery steps that you can try at this point:

    1, Restore sign-in access via Recovery

    • On the login screen, hold Shift + click Power > Restart
    • Go to: Troubleshoot > Advanced options > Command Prompt
    • Run this command: icacls C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC /T /Q /C /RESET
    • Restart your device

    2, Once you regain access:

    • Go to Settings > Accounts > Sign-in options
    • Turn off: “Only allow Windows Hello sign-in for Microsoft accounts”

    If the steps above don’t restore access, you can also try Startup Repair or System Restore from the same Recovery menu.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-06-04T14:45:32.2666667+00:00

    Use the built-in recovery options to get back into Windows and then repair your sign-in methods.

    1. Restart the device and try a normal restart first. In many cases, a simple restart clears temporary sign-in issues.
    2. On the sign-in screen, confirm the device really has internet access:
      • Select Network on the lock screen and verify Wi‑Fi or Ethernet is connected as described in the sign-in troubleshooting guidance.
      • If Wi‑Fi is unreliable, connect an Ethernet cable directly to the router or modem and ensure it’s firmly seated.
      • If problems persist, test the internet connection with another device to rule out a network issue.
    3. If the device still reports “device is offline” or can’t validate the account, sign in using Safe Mode with a password (PIN and biometrics are unavailable there):
      1. From the sign-in screen, select Power > Restart while holding Shift.
      2. On Choose an option, select Troubleshoot > Advanced options > Startup Settings > Restart.
      3. After restart, press 5 or F5 for Safe Mode with Networking.
      4. Sign in with the account password (the last password used on this device).
    4. Once signed in (either normally or via Safe Mode), open Settings > Accounts > Sign-in options and:
      • Check Windows Hello PIN and reset or remove/recreate the PIN if needed using the Windows Hello common issues and troubleshooting tips and Change or reset your PIN guidance.
      • If Windows Hello is still failing, follow the Windows Hello troubleshooting article referenced in the sign-in troubleshooting page.
    5. If none of the above works and sign-in is still impossible (for example, the PIN and password both fail and Safe Mode sign-in is not possible), use the recovery options from the sign-in troubleshooting article, such as resetting the password or fixing a corrupted user profile, depending on which scenario matches the device.

    If the issue persists after these steps, use another device to access the self-help sign-in helper or Windows Hello troubleshooting pages referenced below and follow the specific flow that matches the exact error message.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.