11,950 questions with Outlook | Windows | New Outlook for Windows | For business tags

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2 answers

Shared mailbox categories no longer working

Since Monday 26 January, multiple users are unable to add categories to emails in shared mailboxes. User who report this see greyd out categories. This previously worked and no permission or configuration changes were made. As a temporary workaround,…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-01-29T16:10:22.3266667+00:00
Speckmann, Frea 45 Reputation points
commented 2026-06-05T00:26:51.5666667+00:00
B Doh 0 Reputation points
1 answer

New Outlook app automatically expands every email in a conversation thread in the message list when selected

I am using the new Outlook app, not classic Outlook. Before resetting Outlook, I was able to click a conversation thread once and have the full conversation appear in the reading pane. From there, I could reply, reply all, or forward individual emails…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T14:08:01.5833333+00:00
commented 2026-06-04T22:56:03.31+00:00
Chris Duong 9,085 Reputation points Microsoft External Staff Moderator
2 answers

Outlook email messages appear to have increased margin/blank white space space appearance

When creating a new email message, emails have an increased, larger than normal, margin and/or blank white space on left side. I have not been successful finding what view/format/setting that would have changed my usual view/settings or what would create…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-04T20:54:39.14+00:00
Gina 0 Reputation points
answered 2026-06-04T21:23:32.1366667+00:00
Ryan-N 13,495 Reputation points Microsoft External Staff Moderator
3 answers

How do I edit the email subject line on the newer version outlook?

This is one of the most used tasks in my line of work. (Mortgage / Finance)

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T17:00:40.9033333+00:00
Pebbles Rodz 0 Reputation points
commented 2026-06-04T19:47:45.37+00:00
Kai-L 13,880 Reputation points Microsoft External Staff Moderator
1 answer

Are emails that are moved to a folder deleted out of your inbox?

If you move an email to a folder, should it still show up in your inbox?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-04T14:34:41.2533333+00:00
Susan Miller 0 Reputation points
answered 2026-06-04T17:24:39.73+00:00
Vy Nguyen 11,310 Reputation points Microsoft External Staff Moderator
2 answers

"Sorry, the file .oft couldn't be opened"

Today, we are unable to open .OFT files: "Sorry, the file .oft couldn't be opened. There was an error opening the file" We were able to open OFT files fine yesterday and previously. Microsoft Outlook Version: 1.2026.428.200 Client Version:…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-05-12T13:51:55.5533333+00:00
M 0 Reputation points
recommended 2026-06-04T16:37:47.8966667+00:00
JuliaMarvin 19,255 Reputation points Volunteer Moderator
2 answers

Links are being send over as Plain Text

Hello Team, I have a client who use Outlook to receive emails regarding their processes. But Idk why, we're not receiving the correctly URL. I made the test with another email provider and the URL worked fine. There's any config I should user here to…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-02T15:12:15.9766667+00:00
Vinicius Fernandes 0 Reputation points
commented 2026-06-04T15:11:23.4933333+00:00
Vy Nguyen 11,310 Reputation points Microsoft External Staff Moderator
2 answers

new outlook

copilot states that outlook is in classic, tried all suggestions to change to new, including regedit, how do I switch to new outlook?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-02T12:49:44.3733333+00:00
Philip Blackman 0 Reputation points
commented 2026-06-04T15:04:05.7633333+00:00
Liora D 15,970 Reputation points Microsoft External Staff Moderator
1 answer

Unable to add a series to occur on the 1st Thursday of every month in new outlook

I saw that it was reported in 2024 that users were not able to add a calendar series for example, "the first thursday of the month". All that is available is "every 4 weeks on Thursday" which would not be the equivalent. Has this been…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-04T12:30:16.5433333+00:00
Kate 0 Reputation points
answered 2026-06-04T14:42:45.59+00:00
Jess-Q 11,325 Reputation points Microsoft External Staff Moderator
1 answer

How do i solve this?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T09:37:42.8366667+00:00
Katie Halpin 0 Reputation points
commented 2026-06-04T14:28:45.78+00:00
Liora D 15,970 Reputation points Microsoft External Staff Moderator
2 answers

How do I reopen emails that I had open when Outlook closed?

I had a bunch of emails open that I needed to work on but I had to force restart my computer. Is there anyway to reopen all those emails that I had open? The box that normally prompts this did not show up.

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-04T13:37:16.0833333+00:00
Maggie Swan 0 Reputation points
answered 2026-06-04T14:24:31.8933333+00:00
Demi-N 17,400 Reputation points Microsoft External Staff Moderator
1 answer

Le cartelle della Posta in arrivo condivisa scompaiono in Outlook for Windows

Sto riscontrando questo problema: una cartella di una casella di posta condivisa scompare e non c'è modo di recuperarla se non riavviando l'app. Quando riavviano, tutto torna a posto. Questo succede solo con il Nuovo Outlook o Outlook Web, ma il Classic…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-05-21T09:31:53.1766667+00:00
Ext Maurizio Zucchelli 0 Reputation points
edited a comment 2026-06-04T14:16:56.6166667+00:00
Daniel-Vo 6,085 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

How do I change it so that whenever I click on a new email notification it doesn't open up a new tab?

I have already ensured the "Popout Only" setting has been turned off on my reading panel. Even with the Classic Outlook, I do not have the "open replies and forwards in new window" option selected. Both versions are having the same…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T14:49:14.74+00:00
1.1 0 Reputation points
accepted 2026-06-04T13:24:30.4533333+00:00
1.1 0 Reputation points
2 answers

Bookings page does not match calendars in bookings

Hi We use MS Bookings for our vehicle booking system and have done so for a while but on a few occasions recently the Vehicle Bookings page does not match the calendars in the set up (i.e. the calendar is free on Saturday and Sunday but the Bookings page…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T12:54:57.8333333+00:00
Sean Norman 0 Reputation points
commented 2026-06-04T12:07:53.33+00:00
Rin-L 20,845 Reputation points Microsoft External Staff Moderator
3 answers

How to setup auto archive on my 90% full Outlook 365 mailbox

I am looking to archive all my inbox emails with a receive date of over 12 or 24 months. I thought you could use a rule ( see below). Unfortunately, this starts and gets to around 4%, then stops with a "Can't run rule on 231,000" items. So I…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-05-12T12:18:51.8466667+00:00
Daniel Westerdale 1 Reputation point
edited a comment 2026-06-04T11:51:28.3733333+00:00
Rin-L 20,845 Reputation points Microsoft External Staff Moderator
2 answers

Links are not working in the New Outlook

Hello all, I’m currently supporting several companies that send links via email, and since the most recent Outlook update, we’ve observed an issue where these links are being displayed as plain text instead of properly formatted clickable links. This…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T10:43:25.7733333+00:00
Vinicius Fernandes 0 Reputation points
commented 2026-06-04T08:14:35.6166667+00:00
Rin-L 20,845 Reputation points Microsoft External Staff Moderator
2 answers

Sent emails showing in the Drafts folder but not in Sent

Hi, there is an issue whereby some emails stay in the Drafts folder even though they've been sent successfully. However on checking the Sent folder, they aren't showing meaning there isn't an audit trail for the emails. This only happens intermittently…

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T08:55:37.6633333+00:00
MARSHALL, Louise 0 Reputation points
commented 2026-06-04T08:14:07.75+00:00
Rin-L 20,845 Reputation points Microsoft External Staff Moderator
2 answers

where to find Automatic replies in Outlook for out of office

per the help settings the Automatic replies is not showing in my outlook to be able to set out of office replies

Outlook | Windows | New Outlook for Windows | For business
asked 2026-06-03T13:14:19.81+00:00
Joe Ernst 0 Reputation points
commented 2026-06-04T07:35:45.6966667+00:00
Henry-N 13,880 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Can not drag and drop files or messages from new outlook to teams

In classic Outlook you can drag and drop a file directly into Teams and Webapplications. This is currently not possible in New Outlook. At current time our users have to drag and drop or detach to OneDrive or another place using File Explorer and then…

Outlook | Windows | New Outlook for Windows | For business
asked 2025-08-26T10:24:05.2566667+00:00
Ronald Jacobs 45 Reputation points
commented 2026-06-04T07:22:38.57+00:00
Olsen, Aleksander 0 Reputation points
1 answer

Copying to Outlook email signature from Word changes the format

I am trying to copy an email signature from Word to Outlook (email signature), but when it is copied, the images do not show, and the format is totally different. What can I do, as I have tried different methods to fix this and it is not working.

Outlook | Windows | New Outlook for Windows | For business
asked 2026-05-30T14:36:36.15+00:00
Dania Alhaj 0 Reputation points
commented 2026-06-03T19:09:30.25+00:00
Ryan-N 13,495 Reputation points Microsoft External Staff Moderator