Bookings page does not match calendars in bookings

Question

Bookings page does not match calendars in bookings

Sean Norman 0

Hi

We use MS Bookings for our vehicle booking system and have done so for a while but on a few occasions recently the Vehicle Bookings page does not match the calendars in the set up (i.e. the calendar is free on Saturday and Sunday but the Bookings page is not showing any availability). It is seems fairly random and is not on all vehicles.

Has anyone else had this and how did you rectify it.

TIA

Sean

0 comments

2 answers

Your answer

Answer 1

Hi @Sean Norman,

Thank you for sharing your issue. I’m really glad to look into this together with you and see if we can figure it out.

Based on what you described, since the behavior only affects certain vehicles and not all of them, it’s quite likely related to configuration differences at the service or staff level, or possibly some underlying conflict on the backend.

To start with, could you please check your Business Information settings and confirm whether your business hours include Saturdays and Sundays?

User's image

Next, please go to the Booking page from the left menu. Expand the Default scheduling policy, and under General availability, make sure it’s set to either Bookable when staff are free or a custom schedule that explicitly includes weekends.

User's image

After that, I’d recommend going into the Services for the affected vehicles, choosing Edit service, and reviewing the Availability options there as well. You can also align these settings with your Booking page configuration to ensure everything is consistent.

Additionally, one helpful step for troubleshooting is to create a new test service or booking page with a simple configuration similar to one of the affected vehicles. Then check whether weekends show as available there. Please let me know how it goes.

Just to set expectations, this is a user-to-user support forum, so I don’t have access to backend tools or permissions to check your environment directly. That said, I’m more than happy to continue looking into this with you and help interpret what you’re seeing.

If possible, please share screenshots and any updates after you’ve reviewed the settings above below the comment section. I’ll gladly take another look and assist further.

Thank you again, and I look forward to your update.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Sean Norman 0 Reputation points

2026-06-03T14:10:30.3766667+00:00

Hi

Settings are as follows:

Just checked the services and settings are consistent with other services that are currently working.
Rin-L 20,845 Reputation points Microsoft External Staff Moderator

2026-06-04T12:07:53.33+00:00

Hi @Sean Norman,

Thank you for your reply.

Based on the screenshot you shared, I noticed that the time range configured under business hours looks a bit unusual. It’s currently set from 12:00 AM to 12:00 AM, which isn’t quite typical. Could you please double check or clarify how this was intended to be set?

In addition, it would be helpful to review the Work hours settings of the staff members involved (via Outlook settings) to make sure they align with what’s configured on the booking page. A mismatch there can sometimes lead to unexpected behavior.

Also, could you try creating a new service or even a new booking page with a simple configuration similar to one of the affected cases, and check if the issue still occurs, as mentioned above?

Please let me know how it goes or if you notice anything different after these checks.

Thanks again!

Answer 2

The behavior described usually occurs when service availability in Microsoft Bookings is more restrictive than what appears on the underlying staff calendars.

In Bookings, the booking page does not show availability solely based on whether the Outlook/Exchange calendar is free; it also applies each service’s availability configuration. If a service is configured as “Not bookable” or has a custom date range that excludes certain days, the booking page will show no availability even if the staff (or vehicle) calendar is free.

To check and correct this for the affected vehicles/services:

Open the Microsoft Bookings app and go to the Services tab.
Select the service that corresponds to the vehicle that is not showing availability.
In the service settings, go to Availability options.
Verify whether Set availability for a different date range is configured and whether Not bookable has been set for the dates in question (for example, weekends or specific ranges). If so, either remove that date range or change it from Not bookable to the appropriate availability.
Save the changes and then refresh the public booking page to confirm that Saturday and Sunday now show as available.

If specific dates were intentionally blocked (for holidays, maintenance, or similar) using the “Not bookable” setting, those dates will remain unavailable until that configuration is changed.

References:

Share via

Bookings page does not match calendars in bookings

2 answers

Your answer