3,680 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

Sort by: Updated
Updated Created Answers
2 answers

how can i talk to a real human agent in microsoft support

I really just need to talk to an agent.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-05T00:51:09.9733333+00:00
clark conlee 0 Reputation points
edited the question 2026-06-05T01:44:08.5233333+00:00
_AW_ 67,676 Reputation points Volunteer Moderator
3 answers

I got hacked

yes i got hacked on this account but i still able to signed in , so hacker changed my mail into thier mail but not change the password so how do i do? i want to changed back to my email i need to use it for education and i have all of the proof do i…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T21:52:46.6133333+00:00
ธนภัทร์ อินทฤทธิ์ 0 Reputation points
answered 2026-06-05T01:40:24.59+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
2 answers

getting human help to reactivate my skype credit

Hi I tried to reactivate my skype credit, was told I had to add my billing address at miscrosoft 365, tried many many times, always received the message to try later. tried calling customer service many many times, no humans came to help. NEED HUMAN…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T22:48:38.23+00:00
ymmiaomiao ymmiaomiao 0 Reputation points
answered 2026-06-05T00:35:39.76+00:00
EmilyS726 236.5K Reputation points Independent Advisor
0 answers

case number 7103153777

what is the solution for case 7103153777. Started on May 21 2026.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T22:35:14.6833333+00:00
Randolph Adrian 0 Reputation points
3 answers

I would like to cancel my Microsoft Subscription

I would like to cancel my Microsoft subscription, but there is no phone number associated with my account. Is there a number with a live representative I can speak to? Elana

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T21:53:15.0833333+00:00
Elana Casey 0 Reputation points
answered 2026-06-04T22:30:30.2866667+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
1 answer

To get refund of my money

How to get refund from the Microsoft account.. Autopay is activated without my knowledge and previously it was deducted without any tax or invoice sent.. I want some helpline number or mail to send and get correct information about refund about my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T14:47:32.7266667+00:00
TARUN KANTH 0 Reputation points
answered 2026-06-04T22:13:50.48+00:00
Rayyan Fawad 0 Reputation points
3 answers

Deleted recovery email and wish to make account more secure

Hi! I have an old microsoft account that I can no longer log into whatsoever due to having deleted the gmail that was associated with it. The recovery form instantly rejects me everytime. I want to delete the account. I understand that I cannot do that…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T16:16:16.6466667+00:00
Ren Jo 0 Reputation points
answered 2026-06-04T21:50:11+00:00
Darhyl Amizola 43,085 Reputation points Independent Advisor
2 answers

Cancel Suscription

I have a Microsoft 365 Personal annual subscription that renewed on May 12, 2026. I am within the 30-day refund window and would like to cancel and receive a full refund. I am upgrading to Microsoft 365 Business Standard."

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T17:33:43.5133333+00:00
Enrique Salazar 0 Reputation points
answered 2026-06-04T18:06:25.95+00:00
EmilyS726 236.5K Reputation points Independent Advisor
1 answer

Shared office 365 link not working

Microsoft support is trash. Cannot speak with anyone after trying all online solutions and very difficult to get the chat with support working. I received a shared office 365 link for the family plan from my brother. I did the accept step but the link…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T12:33:16.36+00:00
james albano 0 Reputation points
answered 2026-06-04T13:10:43.6666667+00:00
Sumit D - IA 169.9K Reputation points Independent Advisor
1 answer

Charge for Subscription to Microsoft 365 Basic and Microsoft 365 Family after upgrade on 31st May 2026

Hi I subscribed to Microsoft 365 Basic on 31st May 2026. Order Number [Moderation note: PII removed] for Rs. 7,099/- As it did no suite my requirement I upgraded to Microsoft 365 Family on the same day 31st May 2026 Order Number [Moderation note: PII…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T03:22:47.42+00:00
charith molligoda 0 Reputation points
edited the question 2026-06-04T12:55:56.2633333+00:00
Kai-H 18,455 Reputation points Microsoft External Staff Moderator
1 answer

I will need a receipt from Microsoft with VAT number in it.

I would need an official receipt include a valid VAT number from Microsoft as the payment include a VAT charge. regards Gary

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T08:03:43.85+00:00
Gary Tam 0 Reputation points
commented 2026-06-04T09:10:53.0433333+00:00
Gary Tam 0 Reputation points
2 answers

Change to business invoice information

On May 22, 2026, I purchased the Win pro, INV upgrade. I received personal information. Now I want to change it to company information, is that possible? This is the Information Microsoft exported to me: I would like the information on my INV to be the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T03:36:18.5533333+00:00
IMP MARKETING JSC 0 Reputation points
answered 2026-06-04T08:40:44.15+00:00
Ian-T 7,755 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

We couldn't find an account with this user name. Try entering a different user name or get a new Microsoft account.

I tried to log in to my account and this message popped up: "We couldn't find an account with this user name. Try entering a different user name or get a new Microsoft account." I think my account was stolen. I still have access to the Gmail…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2025-08-03T17:59:58.03+00:00
Esat 20 Reputation points
commented 2026-06-04T08:26:00.8533333+00:00
Stefan Blom 341.8K Reputation points MVP Volunteer Moderator
1 answer

How to unsubscribe the microsoft one D

Setiap bulan terdapat penarikan saldo dari kartu kredit sebesar Rp 35.519 dari GooglePlay dengan deskripsi Microsoft oneD. Namun, saat saya lakukan pengecekan pada akun GooglePlay tidak ada list untuk langganan untuk microsoft OneD tersebut dan tidak…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T05:00:58.87+00:00
Alyd26 LM 0 Reputation points
commented 2026-06-04T06:20:01.0566667+00:00
Kai-H 18,455 Reputation points Microsoft External Staff Moderator
1 answer

Cancelilng

I did not plan to get this account. How do I cancel??

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-04T03:33:56.8166667+00:00
Patricia Franklin 0 Reputation points
answered 2026-06-04T04:16:13.9466667+00:00
Tin Luna 25,250 Reputation points Independent Advisor
1 answer

M365 Account Not Reflecting Change to Family Subscription

I was recently added to our family subscription, however when I login to the M365 account after that, it still shows only the free account and not the M365 family membership. I know the join to the family account was successful because the subscription…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T17:13:18.7133333+00:00
Julie Freedman 0 Reputation points
answered 2026-06-04T03:11:54.53+00:00
Xavier-D 8,920 Reputation points Microsoft External Staff Moderator
2 answers

Billing Error

I was billed twice for my substriction how do I cancel the one thats incorrect

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T18:33:15.1166667+00:00
Stuart Smith 0 Reputation points
answered 2026-06-03T19:05:29.1233333+00:00
Estrella721 39,110 Reputation points Independent Advisor
2 answers

Cancelling subscription

I really need some help cancelling a subscription. 2 years ago I paid to use thing such as word, PowerPoint etc( not sure what it's called). I wasn't aware that I had it on recurring billing so they payment keeps going on my credit card every year to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T18:07:22.0066667+00:00
Harry McGoogan 0 Reputation points
answered 2026-06-03T18:55:40.4366667+00:00
Estrella721 39,110 Reputation points Independent Advisor
2 answers

Monthly charge on my visa that is not in my subscriptions

June 3 Around the 22nd of each month, I receive a charge on my Visa from "Microsoft * 14 day trial Mississauga ON"; this is not in my subscription list. What is this?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T17:09:21.53+00:00
Douglas Swallow 0 Reputation points
answered 2026-06-03T17:43:45.7033333+00:00
paulr0511 45,235 Reputation points Independent Advisor
1 answer

365 professional expired. subscribed to 365 personal with different email. worked with co-pilot now locked out

I retired and let my office 365 professional subscription expire. I purchased office 365 personal. Want to use a different email address. Worked with copilot for 14 hours. No progress now locked out. I have no access to Office 365

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-03T16:42:35.2+00:00
Bill Driscoll 0 Reputation points
answered 2026-06-03T17:17:58.7633333+00:00
Jeronimo Fuerte 39,850 Reputation points Independent Advisor