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I got hacked

ธนภัทร์ อินทฤทธิ์ 0 Reputation points
2026-06-03T21:52:46.6133333+00:00

yes i got hacked on this account but i still able to signed in , so hacker changed my mail into thier mail but not change the password so how do i do? i want to changed back to my email i need to use it for education and i have all of the proof

2026-06-04_060510

do i really need to wait 30 day? i need to use it as fast as possible , if you want more evidence i have it all
My Gmail is : (PII Removed ***@gmail.com)
Hacker Gmail is : (PII Removed ***@carrageeninmail.com).

Thankyou

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Darhyl Amizola 43,085 Reputation points Independent Advisor
    2026-06-05T01:40:24.59+00:00

    Unfortunately, that is correct since the hacker was able to replace the account's security info successfully.

    Your only option is to undergo a security info change request for 30-days if you still have access to the account.

    You may check this link for more information regarding security info change: https://support.microsoft.com/accounts-billing/manage/what-does-security-info-change-is-still-pending-mean#:~:text=You%20were%20the%20person%20who%20removed%20the%20security,these%20security%20proofs%20to%20complete%20the%20cancel%20request.

    Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents: https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

    Best regards,

    Darhyl

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  2. Darhyl Amizola 43,085 Reputation points Independent Advisor
    2026-06-03T22:59:59.61+00:00

    Hey there! Nice to meet you!

    Since you mentioned that you are being asked to wait for the 30-day restriction state to complete, this means that you were able to request your security info change, but since the hacker has their email added, having them in full control over your account, they can simply cancel your security info change request.

    If this happens, you will need to try requesting again, and hopefully, the hacker will not notice.

    Unfortunately, it is also not possible to bypass the 30-day restriction state.

    However, if the 30-day restriction state is complete, you will be able to remove the hacker's security info email from your account using your newly added security info.

    Thank you for your understanding! Please let me know if you need anything else.

    Best regards,

    Darhyl

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  3. AI answer

    2026-06-03T21:53:12.3433333+00:00

    The hacker has changed the security info on the Microsoft account. When all existing security info is removed and replaced, Microsoft automatically puts the account into a restricted state for 30 days to protect it.

    Do the following immediately while still signed in:

    1. Go to the Microsoft account Security page: https://account.live.com/proofs/Manage
    2. On the page that says Your security info change is still pending or similar:
      • If the change was not made by you, select the let us know link at the bottom of that window and follow the prompts to report that the security info was changed by someone else.
      • If you see cancel this request and you still have access to the original security info (your own email/phone), select cancel this request and complete the verification. This is the only way to stop the 30‑day replacement from completing.
    3. After canceling or reporting the unauthorized change, review and clean up the account:
      • Remove any attacker‑added email aliases from Manage how you sign in.
      • Add secure security info that only you control (for example, your own email/phone or Microsoft Authenticator).
      • Change the account password again to a strong, unique one.

    If the attacker removed all old security info and you cannot cancel the request (because you cannot verify with the old info), the 30‑day waiting period cannot be expedited. In that case, use the Sign‑in Helper and, if needed, the account recovery form to keep control of the account while waiting:

    • Use the Sign-in Helper for hacked/blocked account flows.
    • If access is lost, follow Help with the Microsoft account recovery form to submit as much accurate information as possible so ownership can be verified.

    Also follow the guidance in How to recover a hacked or compromised Microsoft account to secure devices, check mailbox rules/forwarding, and sign out of other sessions.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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