1,294 questions
1,294 questions with Surface | Surface Laptop | Performance and maintenance tags
2 answers
How to get a service agent for a Surface 7 Laptop ARM64?
I ordered the Laptop from Amazon Prime on 28 September, received it on 30 September. It is a Surface Laptop 7 AI Copilot + PC for Business, 13.8” 2k Touchscreen, Snapdragon XPlus, 16GB, 1TB SSD, sold by Issaquah Highlands Tech. It is currently under…
Surface | Surface Laptop | Performance and maintenance
asked 2026-06-03T18:05:36.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 10%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
David Morin
0
Reputation points
commented 2026-06-05T01:16:46.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
MS Surface Laptop 7th Edition Qualcomm's Snapdragon X Series processor issues
Is anyone else having issues with the Microsoft Surface Laptop 7th Edition with the Qualcomm Snapdragon X Series processor? I’ve been experiencing ongoing problems, including: Frequent system lockups/freezes Internet connectivity is dropping randomly…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 99%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
3 answers
Surface laptop1 After fresh installation of windows 11 , it become slow and took 143 GB without any software install
My Windows 11 was corrupted even i tried to Reset (there was a problem to resetting your PC .) and repair but did not work . So i have to install fresh windows11 by Pen-drive but after installation it occupied 143 GB without any software installation…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-31T08:53:06.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 23%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
M An
0
Reputation points
commented 2026-06-03T14:22:51.37+00:00
Barb Bowman
80,785
Reputation points MVP
Volunteer Moderator
2 answers
Need to finish Support <PII removed>
Have external and everything ready to complete case <PII removed> Thanks <PII removed>
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-27T16:38:37.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETL%3C/text%3E%3C/svg%3E)
Tomas Lundstrom
0
Reputation points
edited an answer 2026-05-29T10:41:59.0466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 21%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETN%3C/text%3E%3C/svg%3E)
Thomas4-N
16,375
Reputation points Microsoft External Staff
Moderator
2 answers
surface laptop 7 snapdragon x elite 32 gb ram 1 tb hdd
Hi i have just purchased a surface laptop 7 snapdragon x elite 32 gb ram, i am having all sorts of issues with this laptop search, if i try to search using the search box Home screen alongside windows loge nothing will type if i click the windows logo…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-23T19:06:21.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 25%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Neil Harvey
0
Reputation points
commented 2026-05-28T02:15:47.09+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 28.999999999999996%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Tim
0
Reputation points
2 answers
Windows 11 Surface Laptop Studio - Replacement laptop unresponsive after waking from sleep
I recently received a warranty replacement laptop a few weeks ago (not sure if it's new or refurb). Whenever I try to use it after idle use, there's no login prompt (just shows the screen that it was on before sleep) and nothing (kb, mouse, touch screen)…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-25T22:28:31.7766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 36%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wendy
0
Reputation points
answered 2026-05-26T00:28:51.9466667+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface Devices in India — Long-Term Reliability, Out-of-Warranty Service & Windows on ARM Concerns
Hi everyone, I wanted to ask this here because I have not received a reply from Surface support yet, and I would really appreciate insights from people who actually use Surface devices in India long-term. I genuinely love my Surface Laptop 7. The…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 66%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
1 answer
I want to buy screws for my laptop?
I want to buy replacement screws for my microsoft surface laptop 7th edition?
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-23T06:05:15.76+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 41%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jadon Dibra
0
Reputation points
answered 2026-05-23T06:05:25.8+00:00
AI answer
3 answers
keypad issue
Some keys in the keyboard are not working. sometimes its working and sometimes not
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2025-10-09T06:56:02.2866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 14.000000000000002%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jayasri K
0
Reputation points
answered 2026-05-21T08:20:44.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 25%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Vince Short
0
Reputation points
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-11T03:42:19.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented 2026-05-20T10:35:30.1833333+00:00
Thomas4-N
16,375
Reputation points Microsoft External Staff
Moderator
1 answer
keyboard pad is not responding to tapping
keyboard pad of my Microsoft Surface laptop is not responding to tapping. Half of the time I hve to tap a few times moving from one part of the pad to another
Surface | Surface Laptop | Performance and maintenance
1,294 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 74%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
How can I remove McAfee Norton Pop Ups on Windows 11? It is not showing up on Apps or Task Manager.
I have a 1 year old Surface Pro 11 with Windows 11 and have followed suggestions for removing McAfee/Norton Pop-Ups but there are no McAfee Apps in the Apps list or in Task Manager. I'm looking for a solution to this problem or any help the community…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-02-09T22:06:07.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 6%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERE%3C/text%3E%3C/svg%3E)
Rick Eisen
20
Reputation points
commented 2026-05-18T21:18:09.5633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 74%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Straszheim, Warren
0
Reputation points
1 answer
Microsoft Surface 6 Laptop base rubber
Rubber 1.jpgRubber 2.jpgMicrosoft Surface 6 Laptop base rubber falls off. I don't have spare rubber to replace it. Can you please let me know if we can replace it under the warranty? It seems the rubber are not strong enough, it falls off after few…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-18T03:49:43.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 66%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Richard Glorioso
0
Reputation points
answered 2026-05-18T08:31:56.79+00:00
Thomas4-N
16,375
Reputation points Microsoft External Staff
Moderator
1 answer
How do I get Surface Laptop Pricing?
I am enrolled in the Microsoft Surface Commercial Reseller program as a Microsoft Distributor Managed Partner (DMP). My application has been approved by a Microsoft Partner Development Manager (PDM) and I’ve accepted the Microsoft DMP agreement, and I'm…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-14T00:40:23.9+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Gary Alto
0
Reputation points
answered 2026-05-14T00:40:39.81+00:00
AI answer
2 answers
What does the warranty repair cost?
4 water drops got spilled on the keyboard and now the screen is purple and 1/3rd of the screen does not work. This is what the warranty page says if I ship it to you for repairs. Will I be charge more than $430 once the part is received?
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-05T14:32:34.59+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 78%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brandon Walters
0
Reputation points
answered 2026-05-06T08:44:35.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
5,805
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Storage is full
I've run all of the clean up and storage is still full, what do I do next? Add RAM? External drive? Processor AMD Ryzen 5 Microsoft Surface (R) Edition (2.20 GHz) Installed RAM 8.00 GB (7.45 GB usable) Graphics card AMD Radeon(TM) Graphics (496…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 90%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
2 answers
Surface 3 laptop keyboard latency problem
My Surface 3 laptop keyboard has severe latency problems, while the external bluetooth keyboard works fine. Pls advise as to troubleshoot path.
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-05-02T16:15:58.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 30%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Garth Thomas
0
Reputation points
answered 2026-05-03T02:54:50.9533333+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
Won’t reset
I bought a surface laptop 3 refurbished. And it wasn’t properly reset. It is still under a local administrative account. And I tried a couple different ways to reset it but when I tried logging into my account from the start up it keeps saying I need to…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-04-30T02:06:38.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 42%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Morgan Swenson
0
Reputation points
commented 2026-05-02T13:01:57.25+00:00
Vikki-T
5,805
Reputation points Microsoft External Staff
Moderator
2 answers
Experiencing the known ARM crash issue on the Surface Laptop 7 (Model 2037)
Message to Microsoft Support: Hello, I am experiencing the known ARM crash issue on the Surface Laptop 7 (Model 2037) when streaming Netflix or other DRM video. The system freezes, plays a HALT‑beep, reboots without a BSOD, and then loses Wi‑Fi and…
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-04-27T19:24:57.39+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 80%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Chris Hardwicke
0
Reputation points
commented 2026-04-30T05:08:19.5533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
5
Reputation points
2 answers
Surface Laptop 7 ARM is missing the Qualcomm NPU device entirely
“My Surface Laptop 7 ARM is missing the Qualcomm NPU device entirely, and my TCON firmware is still 161.17.0.36 instead of 161.120.3.7. This means the March 25 firmware update did NOT apply. I need Tier 2 Surface Support for firmware remediation.”
Surface | Surface Laptop | Performance and maintenance
1,294 questions
asked 2026-04-28T04:44:08.1633333+00:00
Chris Hardwicke
0
Reputation points
commented 2026-04-29T12:42:25.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator