728 questions
728 questions with Surface | Surface Pro | Safety and security tags
2 answers
Sold my laptop and reset but now the buyer is asking for password
Sold my laptop and reset it before shipping but now the buyer is asking for password to reset laptop. I don't want to provide my password, is there a way to remote clean the laptop?
Surface | Surface Pro | Safety and security
asked 2026-06-04T20:37:23.1466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 21%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDP%3C/text%3E%3C/svg%3E)
Dorian Popescu
0
Reputation points
commented 2026-06-05T00:24:34.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.3K
Reputation points
Independent Advisor
1 answer
i have successfully changed my old windows account over to my new email, however am unable to remember, or figure out how to change, the password and pin to my old microsoft surface pro
about a month ago i put in a request to change my email over for my old microsoft account, it finally processed, and now im trying to log into an old device but dont remember the PIN, the info on this device is important and i dont wnna reset the device,…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-05-26T21:46:21.03+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 57.99999999999999%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
reece bayernic
0
Reputation points
answered 2026-05-27T02:36:33.26+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
I need to change administrator on my device
I bought a surface device and someone else signed in as administrator and I can't use device now without their login, need to change administrator, PLEASE HELP
Surface | Surface Pro | Safety and security
728 questions
asked 2026-05-21T19:59:24.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 27%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDD%3C/text%3E%3C/svg%3E)
Debbie Dios
0
Reputation points
commented 2026-05-23T07:01:21.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
2 answers
bitblocker for older surface
Dear management i tried to find a bitblocker for my older Surface Pro patop bought in 2015 but i can not retieve it in my Microsoft account Please help me so i still can use my old Surface as a tablet Regards Otto Kloosterman -
Surface | Surface Pro | Safety and security
728 questions
asked 2026-05-18T20:02:01.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 34%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOK%3C/text%3E%3C/svg%3E)
otto kloosterman
0
Reputation points
answered 2026-05-19T01:19:03.8533333+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface PRO 9 broken UEFI, Secure Boot and No Longer Identifies As Surface Pro
I have a Surface Pro 9 it worked fine for several months and then sometime in January during start up it started to show a red bar with an unlocked padlock during start up. I know this is because Secure Boot isn't turned on. I boot into UEFI and go into…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-05-11T19:48:13.9166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 97%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
George Vazquez
20
Reputation points
commented 2026-05-12T14:15:44.01+00:00
George Vazquez
20
Reputation points
2 answers
Windows Hello is unavailable on Windows 11 after restore performed.
I recently backed up and restored from one Surface Pro to another (same model). After restoring to the new device, Windows Hello sign in options are not available, though they were prior to the restore. I have tried various steps found online, but…
Surface | Surface Pro | Safety and security
728 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 84%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
surface pro 9 stolen
is there a way for me to blacklist my surface pro 9 its is stolen and location is disabled
Surface | Surface Pro | Safety and security
728 questions
asked 2026-05-08T13:57:31.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 65%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELU%3C/text%3E%3C/svg%3E)
leo upson
0
Reputation points
answered 2026-05-09T01:29:58.8566667+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
Call Back?
how do I request a call back from technical support
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-27T15:38:39.0633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 89%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
James Wrisley
0
Reputation points
answered 2026-04-28T00:06:45.0366667+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
Surfaces Pro 6 - Preparing Bit Locker Recovery
I have a Surface Pro 6 purchased in October 2018. I have not used the laptop for 2 years, and at startup, it is asking for a recovery key. I do not have the recovery key for the device within my Microsoft account. There is no device mentioned at all How…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-26T13:42:32.49+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 60%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPD%3C/text%3E%3C/svg%3E)
Philip Derby
0
Reputation points
answered 2026-04-27T01:55:06.6233333+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
BitLocker recovery key not found – unable to access device
Help! help! Few days ago, after finishing my night shift at the hospital, I found that my Microsoft Surface Pro 7 was displaying a BitLocker issue and prompting me to enter a recovery key. I logged into all my available email and Outlook accounts and was…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-23T01:15:41.2066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 76%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Shi Wei Chew
20
Reputation points
commented 2026-04-23T07:56:20.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro 7 Windows Hello stopped working
My Surface Pro 7 Windows Hello stopped working. Need help troubleshooting. Have checked for Windows Updates (Windows 11) and verified that the camera works properly. Went through enhanced recognition protocols also. Please help!
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-21T17:32:41.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 89%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Jeff Hullinger
0
Reputation points
answered 2026-04-22T01:30:03.75+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
1 answer
Bitlocker recovery key
Hi I've entered my bitlocker recovery key for my surface Pro8 device and yet unable to login. It keeps rejecting the key. Unable to access my device and my account on the device. Please help Moved from Microsoft 365 and Office | Other
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-20T08:30:53.48+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 52%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
anu munuganti
0
Reputation points
answered 2026-04-20T16:35:28.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 23%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFS%3C/text%3E%3C/svg%3E)
Frederik Seyns
161
Reputation points
2 answers
Bitlocker key qui ne fonctionne pas
J'ai deux PC avec mon compte professionnel. un a été bloqué et je dois rentrer la "BITLOCKER_KEY" pour le débloquer. j'ai trouver la clé elle correspond bien au PC et à la clé ID mais quand je la rentre, le PC semble l'avoir pris en charge :…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-19T08:47:03.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 7.000000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPC%3C/text%3E%3C/svg%3E)
Patricia C
0
Reputation points
recommended 2026-04-20T09:50:28.6766667+00:00
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator
3 answers
BITLOCKER CAN NOT CONNECT TO NETWORK
When I started my device, it prompted me for my BITLOCKER recovery ID. after inputting, the system indicates diagnosing, then attempts to connect to network. After a brief time system says cant connect and sets a timer for 30 mins. I have tried…
Surface | Surface Pro | Safety and security
728 questions
asked 2025-08-26T16:55:12.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 20%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Tom A
35
Reputation points
answered 2026-04-16T01:19:28.2+00:00
S.Sengupta
30,801
Reputation points MVP
Volunteer Moderator
2 answers
windows hello stopped working and now requests a password I don't know
I have a new ms surface pro. I set all of the user login up, was using windows hello then this morning it says Before you can start using windows hello you have to set up a pin. I also did set up the pin originally and now the screen asks for a password.…
Surface | Surface Pro | Safety and security
728 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 71%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Facial Recognition - unable to set up
Facial recognition stopped working (this is after I used Zoom which I think may have caused the issue). I turned off facial recognition and tried to set it up again. I get an error message saying "something went wrong". When I go into the…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-04-02T00:55:04.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 97%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
Paula Bresnahan
20
Reputation points
commented 2026-04-03T02:28:54.6566667+00:00
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Pro's Core Isolation Memory Integrity
I need to disable my Surface Pro's Core Isolation Memory Integrity to use my exam software (examplify) but am unable to. Windows security says the setting is managed by the administrator, I am the administrator and am logged in as so. How can I disable?
Surface | Surface Pro | Safety and security
728 questions
asked 2026-03-30T16:11:52.4333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 55.00000000000001%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
theresa fendrick
0
Reputation points
commented 2026-04-01T11:00:52.45+00:00
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator
2 answers
Request for Exchange or Return – Incompatibility of Surface Pro Copilot+ (EP2‑27281) in Customer Environment
Dear Microsoft Surface Support Team, our customer has recently purchased 2 units of Microsoft Surface Pro Copilot+ PC 12" – Snapdragon X Plus, 16GB, 512GB UFS, Platinum (Model: EP2‑27281) for business use. During deployment and security validation,…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-03-24T09:36:01.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kantorík Tomáš
0
Reputation points
edited a comment 2026-03-30T08:37:39.53+00:00
Lychee-Ng
20,950
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
I have no BitLocker Recovery Key but I have the BitLocker Screen asking for it
This morning I opened my Surface Pro to the blue BitLocker screen asking for a recovery key. I never set one up but a quick search on the internet says that it may have been set up by default. So, I logged into my MS account via my iPad to retrieve the…
Surface | Surface Pro | Safety and security
728 questions
asked 2026-03-11T17:20:41.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 96%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jen Crawford
40
Reputation points
edited a comment 2026-03-20T09:54:18.08+00:00
Clary-N
11,490
Reputation points Microsoft External Staff
Moderator
2 answers
Secure Boot will not turn on
I have a Surface Pro 9 that when it's turned on a red bar with an unlocked padlock appears at the top. I understand that is because Secure Boot isn't turned on. I boot into UEFI and go into Security menu and click on Change Configuration. I choose…
Surface | Surface Pro | Safety and security
728 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 34%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENR%3C/text%3E%3C/svg%3E)