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about a month ago i put in a request to change my email over for my old microsoft account, it finally processed, and now im trying to log into an old device but dont remember the PIN, the info on this device is important and i dont wnna reset the device, how can i change the pin??????????? its a microsoft surface pro, ive called customer support 8 times now and they have either had me on hold for over half an hour, or hung up on me while the waiting music is still playing
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Use your Microsoft account password instead of the PIN
On the Windows sign-in screen:
Click "Sign-in options"
Choose the key/password icon
Sign in with your new Microsoft account email + password
Once you're in, you can go to Settings → Accounts → Sign-in options and reset the PIN from inside Windows.
If you have forgotten the password:
Go to account.live.com/password/reset on another device and reset your Microsoft account password using your new email. Then come back and use steps above.
