16,741 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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how can i release tenant

tenant release help one by one steps to get help Moved from Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T17:53:47.04+00:00
CARLOS MARTINEZ 0 Reputation points
edited the question 2026-06-05T03:02:10.9866667+00:00
Jade Ng 12,005 Reputation points Microsoft External Staff Moderator
2 answers

Microsoft 365 tenant admin lockout – lost MFA for only Global Administrator

I am completely locked out of my Microsoft 365 tenant. The account [Removed Personal Information].onmicrosoft.com is the ONLY Global Administrator of the tenant. Multi-Factor Authentication is enforced, and access to Microsoft Authenticator was lost…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2025-12-29T23:03:20.4666667+00:00
Fiorella Fuertes Rodriguez 0 Reputation points
edited an answer 2026-06-05T00:08:10.9933333+00:00
Vivian-HT 16,595 Reputation points Microsoft External Staff Moderator
2 answers

Mailbox marked for removal

This mailbox has been marked for removal on the server. Click here to remove

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T23:09:06.6+00:00
Info Pay It Forward Australia 0 Reputation points
answered 2026-06-04T23:47:54.3333333+00:00
Huy-K 12,205 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

Tax Residence Certificate 2024

Dear Sir/Madam, We are missing the Tax Residence Certificate for fiscal year 2024 from Microsoft Ireland concerning our company's billing, to avoid any double taxation incidents. Could you please provide it to us? Thank you in advance.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T07:52:48.3766667+00:00
Athina Mavrikou 0 Reputation points
edited the question 2026-06-04T22:32:36.08+00:00
Ryan-N 13,495 Reputation points Microsoft External Staff Moderator
1 answer

Requerir volver a registrar la autenticación multifactor

Necesito de su ayuda urgente con un problema técnico crítico. Me encuentro completamente bloqueado para ingresar a la cuenta de administración de Microsoft 365 [Nota del moderador: Se ha eliminado la información de identificación personal] debido a un…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T18:03:40.6333333+00:00
Andrés Aguilar 0 Reputation points
edited an answer 2026-06-04T19:10:35.3766667+00:00
Lia V 6,540 Reputation points Microsoft External Staff Moderator
1 answer

I'm the only one global admin of 365 business and I can't login due to authenticator app problems

I can't login to my 365 account because cant get 2 step verification from authenticator app every time try to login always request authenticator app. the problem is when I try to login to authenticator app also request 2 step verification from…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T14:27:21.8866667+00:00
minsugi 0 Reputation points
commented 2026-06-04T17:21:40.5133333+00:00
Lia V 6,540 Reputation points Microsoft External Staff Moderator
2 answers

Cannot add billing account to my subscription

Hi, I am trying to activate my M365 dev subscription, but when I need to enter the information for a billing account, I get a time-out. I've cleared cookies/browsing data, tried different browsers, but this not help. How can I resolve this?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T15:59:56.6333333+00:00
Duncan Bruns 0 Reputation points
commented 2026-06-04T16:39:37.7633333+00:00
Duncan Bruns 0 Reputation points
3 answers One of the answers was accepted by the question author.

Previous Admin no longer employed with us and now we have no Admin.

Hello Everyone, I am the IT Manager for a [Moderator note: Personally Identifiable Information removed] school named [Moderator note: Personally Identifiable Information removed]. I am attempting to gain Admin access because a previous IT Admin who has…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T18:27:43.2233333+00:00
Robert Houk 20 Reputation points
commented 2026-06-04T15:57:36.84+00:00
Robert Houk 20 Reputation points
2 answers

Unable to Access Microsoft Business Account Due to Two-Factor

Dear Microsoft Support,   I am experiencing a critical issue with my Microsoft Business account. My previous mobile device, which was configured for two-factor authentication, is no longer accessible as it broke and I had to replace it. Since then, I…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T14:55:05.96+00:00
Eurosol Racing Team Hungary 0 Reputation points
edited an answer 2026-06-04T15:46:32.7533333+00:00
Lia V 6,540 Reputation points Microsoft External Staff Moderator
1 answer

We have a multiple users facing repeated login issues for their microsoft apps

Multiple users across our organization are experiencing repeated login prompts, which are significantly impacting their day-to-day productivity. The issue is affecting access to Microsoft applications and services and has persisted despite initial…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T14:42:48.2833333+00:00
Admin Pradeep Chinnaswamy 0 Reputation points
edited the question 2026-06-04T15:24:39.1066667+00:00
Sridevi Machavarapu 32,000 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Request for Tax Residency Certificate - Tax Year 2026

Hi All we need Tax Residency Certificate - Tax Year 2026 , for use with Greek tax authorities under the Double Taxation Avoidance Agreement.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-05-20T10:19:45.6266667+00:00
Filippakos, Basilis (ATH-MEW) 60 Reputation points
accepted 2026-06-04T14:32:54.69+00:00
Filippakos, Basilis (ATH-MEW) 60 Reputation points
2 answers

Unable to log in to 365 admin centre

I am unable to log into the Microsoft 365 admin centre for a recently created Exchange Online Plan

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T11:34:49.91+00:00
Anish Hindocha 0 Reputation points
commented 2026-06-04T14:31:36.18+00:00
Henry-N 13,880 Reputation points Microsoft External Staff Moderator
2 answers

TENANT RELEASE

NEED TO RELEASE TENANT.WAITED FOR A RETURN CALL FOR MORE THAN 3 HOURS LAST FRIDAY PLEASE CALL ME BACK AT THIS NUMBER [Moderator note: Personally Identifiable Information removed]

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T17:34:04.9633333+00:00
CARLOS MARTINEZ 0 Reputation points
edited the question 2026-06-04T14:21:58.9666667+00:00
Liora D 15,970 Reputation points Microsoft External Staff Moderator
0 answers

locked out of our Microsoft 365 tenant

We are currently locked out of our Microsoft 365 tenant with administrator access. We do also have access to global admin also. We do not know what has triggered this. It was working till last Friday. 29, May 2026. We have tried calling support multiple…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T16:15:53.3433333+00:00
David Wathanz 0 Reputation points
edited the question 2026-06-04T11:55:23.7033333+00:00
Sridevi Machavarapu 32,000 Reputation points Microsoft External Staff Moderator
2 answers

SIGN IN ISSUES

I can sign into my personal Microsoft & Office 365 accounts but not my Work Office 365 account. It asks me for a password which I put in correctly but then it asks me for a verification code from my Authenticator app which is not working anywhere…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T09:51:25.4433333+00:00
Khan Khan 0 Reputation points
edited an answer 2026-06-04T11:04:26.84+00:00
Demi-N 17,400 Reputation points Microsoft External Staff Moderator
2 answers

MANCATO ACCESSO ACCOUNT AZIENDALE

Salve, ho cambiato da poco il mio Pixel 8a con un Pixel 10a e, dopo aver installato l'app Authenticator sto cercando di entrare nell'account aziendale per installare Office 365 su un nuovo PC in ufficio, ma quando clicco su "invia notifica" per…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T15:11:58.26+00:00
Manuel Del Vecchio 0 Reputation points
commented 2026-06-04T10:46:22.0533333+00:00
Manuel Del Vecchio 0 Reputation points
1 answer One of the answers was accepted by the question author.

unable to find the account with my company domain

Our domain srqcompanies.com was used to create a company email id through microsoft. Unfortunately we do not have a track of who created and what was the user name used. We have a microsoft email subscription through godaddy. While trying to setup a…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-04T08:39:44.1033333+00:00
Shah Ali Quadri Syed 0 Reputation points
accepted 2026-06-04T10:24:45.9133333+00:00
Shah Ali Quadri Syed 0 Reputation points
1 answer

Unable to delete microsoft account

I tried to delete my account at: https://account.live.com/closeaccount.aspx . when i click 'Next', it prompt like this: then i click "Go to my work organization" trying to login and it says: so how do i delete my account？

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-02T10:56:43.6233333+00:00
Chamomile Tea 0 Reputation points
commented 2026-06-04T08:30:01.77+00:00
Chamomile Tea 0 Reputation points
2 answers

Double paiement/ Numéro de facture : [Note du modérateur : Informations personnelles supprimées]

Bonjour, Je suis responsable au sein de ma société (EFit-partners Rue Saint-Quentin 60 Bruxelles 1000 Belgique N° de TVA : [Note du modérateur : Informations personnelles supprimées]) pour les paiements des factures. Ma comptable m'a fait remarquer que…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T08:46:09.88+00:00
Van Robays Frederic 0 Reputation points
edited the question 2026-06-04T08:26:16.28+00:00
Liora D 15,970 Reputation points Microsoft External Staff Moderator
1 answer

Cannot verify identity for Microsoft365 account

Dear Microsoft Support Team, I am experiencing an issue while trying to log in to my Microsoft account. Although I can successfully sign in to my Microsoft account, the next step to verify my identity has a problem. Sorry, we're having trouble verifying…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-06-03T10:41:02.2633333+00:00
George 0 Reputation points
edited the question 2026-06-04T08:14:38.69+00:00
Daniel-Vo 6,085 Reputation points Microsoft External Staff Moderator