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Have a new phone number and need change my passwords

Amaya Whitfield 0 Reputation points
2026-06-05T01:03:13.9266667+00:00

hello good evening I’m trying to change my password and I recently got a new number please help

Microsoft 365 and Office | Subscription, account, billing | For education | Other
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  1. Darren-Ng 10,620 Reputation points Microsoft External Staff Moderator
    2026-06-05T01:33:06.63+00:00

    Dear @Amaya Whitfield,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, you have changed your new phone and want to change passwords.

    For better understanding your situation, please confirm some more information as:

    Which type of account are you using (personal account or school/business account)?

    Are you currently signed in to the account on any device or browser?

    What happens when you try to reset the password?

    • Do you receive an error message?
    • Are you being asked to verify with the old phone number?

    Please understand that the more information you provide, the more effectively I can support.

    Looking forward to your update.

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