SUPER slow response on MSTeams

Dear @Juliana Myburgh,

Good day, and I appreciate the clear explanation of your issue.

I understand that since the most recent changes to Planner boards, you and some of your colleagues have been experiencing very slow response times when working with your boards. I’m sorry for the inconvenience this has caused. As a forum moderator, I genuinely wish I could directly access your account or review the backend systems to diagnose and resolve this for you. However, our role here is limited to providing general guidance and troubleshooting steps that users can try on their side. To help narrow down the cause, could you please share a little more information about your situation?

• Are you using the Teams desktop app or Teams in a browser? If you are using the Teams desktop app, have you tried accessing Planner through Teams on the web? If so, do you experience the same slow response time there?
• Approximately how many tasks are in the affected boards?
• Is this happening with all plans, or only with certain large plans?
• Are you experiencing this issue on Windows, Mac, or mobile?

Once you provide these details, I can better understand the situation and suggest more targeted troubleshooting steps, or guide you to the appropriate support channel if needed.

Thank you for your patience and understanding. I look forward to your reply.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.