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how to change my sign-in email?

Rosanna Hunt 0 Reputation points
2026-06-04T11:29:59.8133333+00:00

I changed my sign-in email as my colleagues could not add my gmail account to a MS Townhall event. I now want to change it back to my gmail, but the system says I need to use a school or work email! I subscribed to MS365 with my gmail in the first place so why won't it let me revert to it?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other
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  1. Henry-N 13,880 Reputation points Microsoft External Staff Moderator
    2026-06-04T13:14:12.65+00:00

    Hi @Rosanna Hunt, 

    Thank you for posting your question in the Microsoft Q&A forum. 

    Regarding your issue with accessing the Town Hall event using a Gmail account, access depends on the settings configured by the event organizer: 

    • If the organizer has set the Town Hall event to Public, you should be able to join without signing in or by using any account. 
    • However, if the event is restricted to “Your organization”, you must sign in with a Microsoft work or school account provided by that organization’s IT administrator.  User's image

    Since a Gmail account is considered a personal account and is not managed by the organization, it cannot be used to access events restricted to organizational users. This is why you’re seeing a prompt to log in with a business or school account. 

    Thank you for your time and patience. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

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