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Office 365 administration is absolutely worthless! We are experiencing multiple issues with the 365 Family plan configuration.
Clearly, we are at a stand still with these issues. WITH ABSOLUTELY NO CUSTOMER SUPPORT AVAILABLE FROM MICROSOFT, I am resorting to this method to getting the issues resolved. Anyone have any suggestions? This is exactly why I hate Microsoft as a software company.
A Microsoft file hosting and synchronization service.
I've always been satisfied contacting support through this link: https://go.microsoft.com/fwlink/p/?LinkId=528676
Before going to that link, make sure you first sign in to the account associated with your Microsoft 365 Family plan.
When you add and invite people to join the Family plan, they must accept the invitation in their email.
@Craig Long we accepted the e-mail as well as selected the link on the 365 admin page. Both the main 365 admin page and the family member 365 page shows the individual as a member of the 365 family plan.
Do you see the box to email support here?: https://go.microsoft.com/fwlink/p/?LinkId=528676
You will need to go through support to get this fixed.
Microsoft 365 account subscribers should see a box like this below. This does not pertain to Business accounts.
@Craig Long Yes sir. I used the link you provided and got an e-mail response several hours later. It's been 6-8 hours since their first response. They requested screenshots of information that is already available to them through the 365 dashboard. During my response, I made a comment regarding not getting to talk to someone and then the person asked for several pieces of information so they could setup a callback time. They've let another business day go by with NO resolution and no progress. Appreciate your comments and information. This situation has definitely made an impact on whether I EVER recommend to another client on using OneDrive. I've been a technology consultant for 40+ years and I've been dealing with issues from Microsoft the whole time. I absolutely HATE the company! It is why so many of my friends and clients have gone to the Apple products.
What did they say about your subscription expiring, even though it shows you made payment? It is most important to get an answer to that.
@Craig Long The person that responded told me that it was not their department that resolved subscription issues and that I would have to contact another department. In my last response to them, I told them that it was their responsibility to resolve ALL issues we were experiencing and I wasn't going to get shuffled around to another group within Microsoft. Microsoft's customer service is horrible! It's gotten worse over the years as more and more Indians get moved into leadership positions.
Kindly ask that the request be forwarded, since it's your only hope.
I had an issue with the U.S. government, and they agreed they made a mistake and will fix it. Often, the automated system is to blame.