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Account email transfer issue

Andrew Bateman 0 Reputation points
2026-06-03T09:32:37.37+00:00

Ok so I had two Microsoft accounts. Both are my personal accounts, so the first account used my primary email. Then, my dad and I tried something on my Xbox 360. This was very long ago, and he changed my gamertag and put his username into that account (basically the gamertag I didn’t want). Now, we had to pay to change it again, and at that time, we didn’t have any money, so I went and made a second Microsoft account with a Gmail email to get my preferred gamertag, and I linked all my stuff onto the second account I made, like my Minecraft, which is the area of concern at this moment.

So what I did today is I swapped the emails on the original account. I created an alias email that forwards to my primary email (NOT THE GMAIL ONE), and then I put my primary email onto the second account where my Minecraft and stuff is linked. But now it says I don’t own Minecraft anymore, but when I log into my Xbox account, I do see all my friends there that I played with, so I am on the correct account, but I also don’t see any games. I did remove the Gmail email as an alias from my second account, but it still wants to send a verification to that email, but that is not my main concern. It is the fact that I lost access to my Minecraft licence. Please assist.

P.S. I am not sure these tags I selected make sense, so hopefully it doesn't screw me over. I am also writing this on my second account, the one where I put my primary email on.

Microsoft Security | Microsoft Identity Manager
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  1. Rayyan Fawad 0 Reputation points
    2026-06-04T23:41:11.57+00:00

    Hi Andrew, losing access to your Minecraft license after managing aliases is a common issue caused by local credential caching. When you removed the Gmail alias and added your primary email, the Minecraft and Xbox launchers on your PC remained logged into the old profile token, causing them to look for the license under the detached Gmail identity. To fix this, open the Microsoft Store app, the Xbox app, and the Minecraft Launcher, explicitly sign out of your account on all three apps, restart your PC, and then sign back in using your primary email address. If the license still does not appear, your purchase history may simply be taking time to re-index across Microsoft’s servers due to the recent alias changes; you can verify the status of your digital ownership by signing into account.microsoft.com with your primary email, navigating to Order history, and confirming that your original Minecraft transaction is safely tied to this specific account.

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