Cannot claim Microsoft 365 Education A1 - Tenant creation failed error 715-123280

Hello @Tatang Taryana,

I’m really sorry to hear that you’re experiencing this issue, and I understand how concerning it must be, especially after waiting for some time.

May I kindly check when you mentioned the case open 1 week, did you already submit a request to Microsoft and receive a ticket number for tracking purposes? If so, please feel free to share it with us via private message.

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If you haven’t contacted the Support Team yet, please follow this guide to create a Support Request:

1. Find the related hotline number to call the frontline and let them raise a ticket for you (Expand region under Business Users): Customer service phone numbers - Microsoft Support

2. Carefully follow this instruction to ask for support:

Depending on your country or region.

For some countries, when calling the support number, although there are about 30 seconds opening as something "you can visit the link...." But you can ignore this opening and wait until the option, then "1" as a business email user, "1" again for technical help. For some countries, it will be an automated conversation like:

• First, when you call the hotline, it asks what kind of problem you are worried about.
• Answered: Tenant creation failed.
• A: What kind of product are you using?
• B: Microsoft 365 Education A1.
• A confirmation: education or company account?
• B: For education
• A: Are you an administrator?
• B: Yes.
• A: Do you have the other admin in your organization?
• B: No.
• A: You need one.... Service request?
• B: Yes

If your subscription is from a partner or reseller, you may also want to contact the reseller’s support provider so they can help open a service request on your behalf.

Once you receive a ticket for tracking purposes, please feel free to share it with us via private message.

I’d like to clarify that as a forum moderator, I do not have access to advanced troubleshooting tools, nor the ability to contact Microsoft Support or escalate cases internally on your behalf. Please consider me as a fellow end user doing my best to guide you based on experience and documented processes.

If you encounter any difficulties while contacting frontline support, please don’t hesitate to let me know, I’ll do my best to assist further. Thank you, and I wish you a great day.

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