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I cannot sign in in my xbox account on my pc

Pedro Barrios 0 Reputation points
2026-06-01T22:28:20.7433333+00:00

It sends me this code: User's image

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Alex-L 7,060 Reputation points Microsoft External Staff Moderator
    2026-06-04T10:50:55.9133333+00:00

    Hi Pedro Barrios

    Error 0x80004005 is usually related to Xbox/Microsoft account sign-in components on Windows. Try these steps:

    • Reset the Xbox app, Gaming Services, Xbox Identity Provider, and Microsoft Store: Settings > Apps > Installed apps > Advanced options > Repair/Reset
    • Run: wsreset.exe
    • Sign out of Microsoft Store and Xbox app, restart the PC, then sign back in
    • Make sure Windows date/time and timezone are set automatically
    • Restart these services in services.msc:
      • Xbox Live Auth Manager
      • Xbox Live Networking Service
      • Gaming Services

    If the issue continues, reinstall Gaming Services using PowerShell (Admin):

    get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

    Hope this helps. Feel free to update here if anything comes up!

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  2. AI answer

    2026-06-01T22:28:32.7066667+00:00

    Error code 0x80004005 during Xbox sign-in on PC usually indicates a generic sign-in failure caused by sandbox or account misconfiguration, or sometimes a service-side issue.

    Try the following steps in order:

    1. Restart the PC, then try signing in to the Xbox app again.
    2. Sign out of all Microsoft accounts in the Xbox app and Microsoft Store, then sign back in with the same Microsoft account in both apps.
    3. If developing or testing with Xbox services (dev sandbox):
      • Work through the preflight checklist for sign-in and sandbox configuration.
      • Verify the correct sandbox ID and that the test account still has access and is not expired.
    4. If changes were recently made in Partner Center (for developers):
      • Ensure changes are published to the development sandbox and wait about 30 minutes before testing again.
    5. If the issue persists after these checks and restarts, it can indicate a service-side problem; wait and try again later.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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