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my surface pro 4 will not download windows without freezing up

Ryan Peterson 0 Reputation points
2026-05-09T04:12:33.59+00:00

So I got this surface pro 4 and when I am trying to reset it it keeps freezing up and now it wont load it up at all can I fix this some how

Surface | Surface Pro | Performance and maintenance
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  1. S.Sengupta 30,796 Reputation points MVP Volunteer Moderator
    2026-05-11T01:23:02.33+00:00

    Follow all the necessary steps as mentioned here:

    Creating and using a USB recovery drive for Surface

    Download Surface Recovery Image

    Boot from USB (Volume Down + Power) and recover

    This is the cleanest fix — it restores the original firmware + Windows together.

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  2. AI answer

    2026-05-09T04:12:44.8966667+00:00

    Try these steps in order to get the Surface Pro 4 working again.

    1. Force a shutdown and restart
      1. Press and hold the Power button until the Surface shuts down and restarts and the Windows logo appears again (about 20 seconds), then release the Power button.
      2. If it starts normally, try the reset again only after checking Windows Update (Settings > Update & Security > Windows Update) to improve reliability.
    2. If Windows still freezes during reset If the built‑in reset keeps freezing or Windows will not load at all, use a USB recovery drive instead of the internal reset:
      1. On another working PC, follow the steps in Creating and using a Surface USB recovery drive to create a USB recovery drive for Surface.
      2. If the built‑in recovery creation fails or is not available, download the correct Surface Recovery Image for Surface Pro 4 and use it to prepare the USB recovery drive.
      3. Insert the USB recovery drive into the Surface Pro 4.
      4. Boot from the USB (on Surface Pro 4: power off, then hold Volume‑Down and press Power, release Power when the logo appears but keep holding Volume‑Down until it boots from USB).
      5. Use the recovery options on the USB drive to reinstall Windows. This will:
        • Reinstall Windows
        • Delete all personal files
        • Reset all settings
        • Remove all apps that were installed

    If Windows still will not start or keeps freezing even from a fresh recovery, repeat the USB recovery to confirm it is a clean install; if the issue persists after that, the device likely needs hardware service.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  3. kagiyama yutaka 3,510 Reputation points
    2026-05-09T06:20:39.52+00:00

    I think the pro4 freezes because it can’t read its start‑up info… make a recovery usb on another pc and power it on while holding the side volume‑down so it boots from usb.

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