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When your real-time voice agent is configured, publish it and connect it to your Dynamics 365 Contact Center telephony channel.
Publish your agent
Save your agent configuration and connect it to your telephony channel to make it available to customers.
When configuration is complete, select Save, and then go to Channels.
Make sure Telephony is turned on and connected to Dynamics 365 Customer Service.
Publish your agent.
Configure the voice channel in Dynamics 365 Contact Center
Add your real-time voice agent to a workstream and set the supported voices so your agent is ready to handle calls.
After setting up your Dynamics Voice Channel, add your real-time voice agent to the workstream.
Important
Voice profile settings in the workstream don't apply to real-time voice agents. The voice you select in Copilot Studio is used.
To match your Dynamics system message voices with your real-time voice agent, use only the following supported voices: Alloy, Echo, Shimmer, or Ash.
Your agent is ready to handle calls.