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Unable to access the enterprise app registration app on a mobile device · Account data has been deleted (607)

熊倉 理紗 21 Reputation points
2026-06-05T01:51:43.3666667+00:00

I registered “DeepL for Intune” as an enterprise app in Entra and logged in once on my iPhone, but then logged out.

When I try to log in again, a screen appears indicating that the app protection policy is being applied.

Note:The message “The organizational data in this app is currently protected by your organization. Please restart the app to continue” is displayed.

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So far, everything is working as expected, but when I launch the app again, the message “Account data has been deleted. (607).To access the data for this account, you need to restart this app and sign in with your work or school account.” appears.

User's image

I would like to know how this user can use the DeepL for Intune app.

Is there a problem with the enterprise app settings?

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  1. AI answer

    2026-06-05T01:52:01.1933333+00:00

    The behavior shown is consistent with Intune app protection (MAM) wiping the app’s organizational data and then requiring a fresh sign-in with the work or school account.

    From the dialogs:

    • “Your organization has removed its data associated with this app. To continue, restart the app.” is the standard Intune Wipe Alert usage dialog.
    • After the wipe, the app reports that the account data has been deleted and asks to restart and sign in again.

    To allow the user to use “DeepL for Intune” again:

    1. Confirm that the user’s account is correctly licensed and targeted:
      • Ensure the user has an Intune license assigned in Microsoft 365 admin center.
      • Ensure an iOS app protection policy is deployed to the user’s security group and that the policy targets the DeepL for Intune app.
    2. Have the user fully close the app, then reopen it and sign in with the correct work or school account when prompted. Intune app protection relies on user identity; the user must authenticate with the same managed account.
    3. If policy changes were recently made, have the user sign out of the app and sign back in, or restart the device, to force the Intune App SDK to re-check for policy and wipe status.
    4. If the issue persists for this specific app only, collect logs and open a support ticket with Intune, as the behavior may be app-specific rather than an Entra enterprise app registration misconfiguration.

    There is no indication in the provided information that the Entra enterprise app registration itself is misconfigured; the messages align with normal Intune app protection wipe and restart flows.


    References:

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