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When viewing news videos imbedded ads will attempt to run but feeze with a black screen

Thomas Keller 0 Reputation points
2026-06-04T15:29:49.94+00:00

When viewing news videos imbedded ads will attempt to run but freeze with a black screen.

Microsoft Edge | Website issues | Windows 11
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  1. Lester Bernard Reyes 80,780 Reputation points Independent Advisor
    2026-06-04T16:07:46.33+00:00

    Hi, I'm Bernard. I'm happy to help!

    Just to confirm, is this only happening to Microsoft Edge? Have you tried using a different browser just to check? While waiting, I recommend turning on or off the graphics acceleration and checking it again:

    Paste and enter the link to the Edge browser:

    edge://settings/system/manageSystem#GraphicsAcceleration&1

    Turn on or off the Use graphics acceleration when available

    Restart the browser and check it again.

    Note: This is a public forum. I may respond shortly, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

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  2. AI answer

    2026-06-04T15:30:03.6933333+00:00

    The behavior matches known video/display issues where the video area goes or stays black while the rest of the app or page continues to work. The context provides only closely related fixes and workarounds, not an Edge‑specific ad fix, so only those supported steps are listed here:

    1. Update the graphics driver
      • PowerPoint and other video issues are known to occur with older Intel graphics drivers and are fixed by updating to at least version 31.0.101.3889 or later.
      • On Windows 11, go to Settings → Windows Update → Advanced options → Optional updates → Driver updates and install any available display/graphics driver updates.
      • If using Intel graphics, the driver can also be updated via Intel® Driver & Support Assistant as described in the PowerPoint article.
    2. Check for system updates
      • Install all pending Windows updates from Settings → Windows Update. Several black‑screen and video‑rendering issues in Windows are resolved by OS updates.
    3. If the whole app or screen flashes or goes black when video plays in the background
      • This is a known issue for Office apps when a video is playing in the background. The documented workaround is to minimize the app that is playing the video while using the other application.
      • If a similar interaction occurs between Edge and another app, minimize the other app while watching the embedded video.

    If the issue persists after updating the graphics driver and Windows, and only occurs on specific news sites, the cause is likely site‑specific ad code or third‑party components rather than Windows itself.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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