Share via

Other Users option missing from sign in screen

E 0 Reputation points
2026-06-04T13:25:43.89+00:00

I am attempting to help users on their computers across different devices, companies, setups, etc. These computers will decide at random that they will only allow you to login to 1-3 accounts and no more. If you remove one of the accounts, you now have one less option to sign in with. Why is this happening? How do I fix it from the login page and how to I fix it from within the account? There are many computers we now have no access to without full factory resets because there is no other user sign in option. I need to have a way to fix this both from outside of the login and inside. It is not helpful to provide information only on how to resolve the issue after logging in when the issue is clearly stopping people from logging in in the first place.

Moved from Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Darren-Ng 10,620 Reputation points Microsoft External Staff Moderator
    2026-06-05T02:48:02.86+00:00

    Dear @E,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, the issue appears to be related to the Windows sign-in configuration where the “Other user” option is missing from the login screen.

    For better understanding your situation, could you please provide some more information as:

    Is this a personal device or a company-managed/domain-joined device?

    It would be helpful if you provide a screenshot of the screen where the “Other user” option is missing. (please remove/hide private information and share in Private Message)

    User's image

    In the meantime, here is a similar case posted by another user that you may refer to:

    https://learn.microsoft.com/en-us/answers/questions/4050731/other-user-accounts-not-showing-up-on-the-side-whe

    If these methods cannot help you resolve the issue. Please update more information as my previous questions.

    Please understand that the more information you provide, the more effectively I can support.

    Looking forward to your update.

    Was this answer helpful?

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Rayyan Fawad 0 Reputation points
    2026-06-04T22:29:23.7833333+00:00

    Hi, this happens because Windows updates or corporate group policies occasionally default to hiding the last username or disabling the generic interactive logon prompt.

    To fix this from outside the sign-in screen without a factory reset, hold down the Shift key while clicking Restart on the power menu to boot into the Windows Recovery Environment (WinRE). From there, navigate to Troubleshoot > Advanced options > Command Prompt, log in with an administrator account, and run the command reg add "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System" /v dontdisplaylastusername /t REG_DWORD /d 1 /f to force the login screen to display an explicit "Other User" field where you can manually type any username and password. Once you are successfully inside an administrator account, you can fix it permanently from within Windows by pressing Windows Key + R, typing secpol.msc to open the Local Security Policy, and going to Local Policies > Security Options to confirm that "Interactive logon: Don't display last signed-in user" is set to Enabled.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.