Not Receiving Emails From Some Senders - Hotmail Account

Hey Nic, I completely understand your frustration—missing critical emails like school notices, hospital updates, and verification codes is incredibly stressful, especially when it's an account you've relied on for years. Since you already checked the usual culprits (your storage space, rules, and junk folder), this is likely happening at a deeper server level where Microsoft's strict spam filters are blocking the senders before the emails even reach your account.

To try and fix this, log into Outlook on a web browser, go to your Settings (gear icon) > Mail > Junk email, and add the senders' domains (like @school.edu or @hospital.org) directly to your Safe Senders and Domains list to force them through. Also, if you use a "Focused Inbox," double-check the Other tab, as automated emails often slip in there without a notification. If those don't work, the issue is likely that Microsoft has blacklisted the sender's server IP; you might need to ask the school or hospital IT department if they are receiving "bounce-back" errors when emailing you, as they may need to request unblocking from Microsoft.

If you want to dive deeper into this, let me know how long this has been happening and if you've noticed this issue with any other email accounts (like Gmail or Yahoo).