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i can't connect my mice

J H 0 Reputation points
2026-06-04T01:03:48+00:00

I can't connect via Bluetooth; I have a HP mouse and a surface mouse.

Windows for home | Other | Devices and drivers
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  1. nobuko c 123.9K Reputation points Independent Advisor
    2026-06-04T03:04:47.28+00:00

    Hello、

    If both your HP mouse and Surface Mouse cannot connect, the issue is likely with Windows itself rather than the mice.

    Please try the following:

    1. Perform a Windows repair installation Download the repair version of Windows from Windows Update and run a repair install. This keeps your files but repairs damaged system components.

    Fix issues by reinstalling the current version of Windows

    1. After the repair is complete, install the latest drivers from your PC manufacturer Chipset driver Bluetooth driver
    2. (Optional but recommended) Update the BIOS Install the latest BIOS/UEFI firmware from your PC manufacturer if available.

    Restart the PC and try pairing the mice again.

    If Bluetooth still does not work after these steps, the Bluetooth adapter may be faulty.

    Finally, what is the exact manufacturer and model of your PC?

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  2. AI answer

    2026-06-04T01:04:16.51+00:00

    Try these steps for each mouse (HP and Surface) on Windows.

    1. Make sure the mouse has power
      • Replace or recharge the batteries.
      • For Surface Mouse: open the battery door, insert two new AAA batteries, and press the Bluetooth/power button once to turn it on.
      • Confirm the LED on the mouse lights or blinks when the button is pressed.
    2. Put the mouse in Bluetooth pairing mode
      • Surface Mouse:
        1. Turn it on.
        2. Press and hold the pair button on the bottom until the LED starts flashing (about 3–7 seconds). This means it is discoverable.
      • HP mouse: follow its documentation, but typically press and hold the Bluetooth button until the light blinks.
    3. Turn Bluetooth off and on again on the PC
      • Windows 11: Select Start > Settings > Bluetooth & devices.
      • Windows 10: Select Start > Settings > Devices > Bluetooth & other devices.
      • Turn Bluetooth off, wait 10 seconds, then turn it on again.
    4. Remove old entries and re‑add the mouse
      • Go to Start > Settings > Devices (or Bluetooth & devices).
      • Under Mouse, keyboard, & pen (or similar), select any existing entry for the HP mouse or Surface Mouse and choose Remove device.
      • Select Add Bluetooth or other device > Bluetooth.
      • When Surface Mouse or the HP mouse appears, select it, then choose Done.
    5. Confirm the mouse is actually discoverable
      • If the Surface Mouse pairing light flashes three times then turns off, it is already paired to another PC that is in range. On that other PC, remove the mouse from its Bluetooth devices list, then pair it again with the current PC.
      • If pressing the pairing button does not light the LED, recheck or replace the batteries.
    6. Check Bluetooth power and updates on the PC
      • Make sure Windows is up to date:
        • Windows 11/10: Start > Settings > Update & Security (or Windows Update) > Check for updates.
      • If Bluetooth still will not reconnect after idle, open Device Manager, locate the Bluetooth radio, open Properties, and on the Power Management tab clear Allow the computer to turn off this device to save power.
    7. Test on another PC
      • If either mouse can pair and work on another PC, the issue is likely with the current PC’s Bluetooth stack or drivers.

    If prompted for a PIN when pairing a Bluetooth keyboard/mouse and none is documented, try entering 0000 or 1234.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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