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Surface Book 1 Battery 1 at 0% and not charging

Charlie Starke 0 Reputation points
2026-06-03T18:24:39.73+00:00

Battery 1 (tablet) on my Surface Book 1 is remaining at 0% and not charging. Battery 2 (keyboard) is charging just fine. However, due to the issue with battery 1, my surface book 1 will randomly shut off. I have tried the following steps which did not fix the issue:

1. While connected to keyboard uninstall all battery drivers and restart

2. Manually disconnect tablet from keyboard (look up how you can do this with paper clips), clean all connections in the recommended safe manner

3. Plug in tablet to charger, turn on and uninstall all battery drivers then restart again.

4. Connect tablet back to keyboard, do a system restore to an earlier date (save whatever recent you need to the cloud or on a jump drive)

5. Run a battery report through the command prompt

I am attaching the battery report to this question in hopes that someone can help me decipher the issue from the report. Thank you. battery-report.html.txt

Surface | Surface Book | Power and battery
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  1. Barb Bowman 80,785 Reputation points MVP Volunteer Moderator
    2026-06-04T12:22:27.2633333+00:00

    If the battery turns out to be at end of life (strong possibility with an original Surface Book), Microsoft is no longer offering out of warranty repairs/replacements. You might find a third party shop that can replace the battery and iFixit offers parts https://www.ifixit.com/products/surface-book-1st-gen-replacement-tablet-battery (but it is a difficult procedure).

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  2. S.Sengupta 30,801 Reputation points MVP Volunteer Moderator
    2026-06-04T00:11:54.7433333+00:00

    That message is not from the battery report itself. It sounds like the report was generated and then attached to an email or support ticket, where the attachment was removed.

    Press Windows + X → Device Manager.

    Expand Batteries.

    what entries you see there.

    Open PowerShell as Admin and run this command:

    Get-WmiObject Win32_Battery

    If you have the Surface app installed:

    Open the Surface app.

    Go to Device Information or Battery & Charging.

    Check whether it shows:

    Battery 1

    Battery 2

    Any warning such as "Battery not detected" or "Service recommended"

    Boot into UEFI, go to Boot Configuration, and check if "Battery Limit" is enabled — disable it if so. This mode caps charging to ~50% and can sometimes cause reporting issues.

    There is a strong possibility that the clipboard/tablet battery has failed or is no longer being detected by the battery controller.

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  3. AI answer

    2026-06-03T18:24:52.7966667+00:00

    Battery 1 (the clipboard/tablet battery) staying at 0% and not charging while Battery 2 (base/keyboard) works normally, after driver reinstalls and connector cleaning, indicates a hardware-level battery or charging fault in the tablet section rather than a software or configuration issue.

    The documented troubleshooting steps for Surface batteries that map to what has already been tried are:

    1. Basic checks: different outlet, secure cable connections, correct power supply, and disconnecting high‑power accessories.
    2. Verifying the battery icon state (plugged in, not charging; battery not detected; etc.) and, when appropriate, removing and reinstalling the Microsoft Surface ACPI‑Compliant Control Method Battery / Surface Battery driver via Device Manager, then restarting.
    3. For devices that still will not charge or will not run on battery after these steps, the guidance is to proceed to service.

    Because:

    • Battery 2 charges correctly (so the charger and system power path are working), and
    • Battery 1 remains at 0% and the device shuts off when external power is removed, and
    • Battery drivers have already been removed/reinstalled and connectors cleaned,

    the remaining supported resolution is hardware service for the Surface Book tablet section (battery and/or charging circuitry).

    Next steps:

    1. If not already done, confirm the correct Surface Book power supply is being used and that the LED on the Surface Connect plug is solid when attached. If the LED is not lit or is intermittent, follow the charger troubleshooting in the charging article first.
    2. If the LED is solid and Battery 2 continues to charge but Battery 1 stays at 0% or shows as not detected, treat this as a battery hardware failure.
    3. Submit a service order for the device so the tablet section can be inspected and the battery or related hardware replaced if needed. Use the standard Surface service flow to check warranty and create a repair order.

    If the Surface Book is owned by an organization, use the business/education service options; otherwise, use the consumer service path.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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