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Bluetooth device connects but there is no sound

Andy 0 Reputation points
2026-06-03T10:03:27.1933333+00:00

Windows 11 PC. I can connect bluetooth headphones and I can see under System > Sound that the volume bar is indicating that there should be sound coming through the headphones but I can't hear anything. I've tried a number of different bluetooth devices and all have no sound. These devices work fine on other devices. I've checked that the drivers are all up to date.

Windows for home | Windows 11 | Devices and drivers
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  1. Lucus-V 7,815 Reputation points Microsoft External Staff Moderator
    2026-06-03T16:38:39.09+00:00

    Hi Andy,

    Please try some suggestions bellow to see if they help:

    Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    • Disable Hands-Free profile: Open Settings > Bluetooth & devices > Devices > More devices and printer settings > right click on your Bluetooth device -> Properties > navigate to the Services tab > Deselect Hands-free Telephony > Apply.

    If you have further information, please feel free to let me know.

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  2. Andy 0 Reputation points
    2026-06-03T10:29:57.5066667+00:00

    I've tried all the above and still no sound. I can see the volume control for the bluetooth headphones moving when I play a video so the PC thinks it is receiving the audio. Any other ideas gratefully received.

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