Microsoft Surface Laptop 2 not charging

Stop using the Surface Laptop 2 and any charger immediately. Smoke and a burning smell indicate possible damage to the power supply, charging circuit, or battery, and continued use could be unsafe.

Because the device is out of warranty and there are signs of hardware damage, self-troubleshooting is not recommended beyond basic checks. The priority is both safety and data recovery.

Recommended actions:

1. Do not attempt to power it on repeatedly or keep charging it
   Signs of burning or smoke can indicate battery or internal power-circuit damage. Continuing to power or charge the device can increase the risk of a thermal event.
2. Use official service options for diagnosis and repair
   Since the device is out of warranty, it may need to be replaced with a refurbished unit through out-of-warranty service. To see available options and pricing for the specific Surface model and region, check the out-of-warranty service offers listed under “How much does out-of-warranty service cost for your Surface device or accessory?” linked from the out-of-warranty article.
   If the device is a business-owned device, see the business service options in the same documentation.
3. Data recovery considerations
   Official Microsoft repair for Surface devices typically involves replacement with a refurbished device rather than board-level repair, and does not guarantee data recovery. If the data is critical, consider:
   • Contacting Microsoft Support first to discuss the situation and confirm available service options.
   • If data recovery is essential and the device cannot be powered safely, using a professional data recovery service that handles Surface devices. Do not attempt to open the device or battery yourself, as this can be dangerous and may worsen damage.
4. If there are any signs of battery swelling or further heat/smoke
   • Stop using or handling the device.
   • Follow battery safety guidance: treat it as a potentially damaged battery, avoid puncturing or crushing it, and dispose of or ship it only according to local e‑waste and hazardous waste rules.
   • If a thermal event (heat, smoke, or flame) occurs, smother with clean, dry sand, a fire blanket, or a Class B fire extinguisher—never water—and contact local fire authorities if needed.

Because costs and exact options vary by region and model, use the out-of-warranty service documentation as the starting point to see current pricing and replacement options, then decide whether to proceed with Microsoft’s out-of-warranty replacement or a third‑party data recovery specialist.

References:

• Get service for your out of warranty or damaged Surface
• Repair Safety Guidelines