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My Laptop keepings telling me I have an organization

Lauren Warling 0 Reputation points
2026-06-03T05:11:08.2666667+00:00

Ive been having this issue for a few weeks where i cant change or delete my pin on my laptop. When i try to it says something about it not being with my orgs requirements. The thing is that I have already removed my school account from my laptop, ive completely reset my laptop, and ive tried a few commands to try and get rid of this but nothing has worked. Im stuck and im frustrated and I dont know what to do. Please help. And please dont say to go to settings, account, access work or school account, and delete it because I already did that.

Windows for home | Windows 11 | Settings
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  1. DaveM121 885K Reputation points Independent Advisor
    2026-06-03T05:43:22.1333333+00:00

    If you have already removed the school account and that did not resolve the problem, use this fix.

    Click your Start Button, then just type cmd

    On the resulting list, right click Command Prompt and select 'run as Administrator'

    Paste each of these commands into Command one at a time and press Enter, wait for each command to complete, before running the next command, if you receive an error on any command, ignore that and continue to the next command.

    reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

    reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

    reg delete "HKLM\Software\Policies" /f

    reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

    reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

    reg delete "HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" /v DisableAntiSpyware

    reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

    reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

    reg delete "HKCU\Software\Policies" /f

    reg delete "HKLM\Software\Microsoft\Policies" /f

    Then, close Command Prompt and restart (not shut down) your PC

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  2. AI answer

    2026-06-03T05:11:39.8+00:00

    The device is still treated as being connected to an organization even after removing the work/school account from Settings > Accounts > Access work or school. This can block changing or removing the PIN because Windows Hello for Business policies from Microsoft Entra ID (work/school) may still apply.

    Use these steps to clear the organizational connection and then fix the PIN:

    1. Confirm and remove any remaining work/school connection
      • Open Settings.
      • Go to Accounts > Access work or school.
      • If any work or school account still appears, select it and choose Disconnect.
      • If the account is gone but the device still behaves like it’s managed, continue with the next steps.
    2. Unjoin the device from Microsoft Entra ID (organization) If the device is still joined/registered to an organization, unjoining it removes the org’s policies (including PIN requirements):
      • Open Settings.
      • Go to System > About.
      • Look for a button or link like Disconnect from organization.
      • Select Disconnect from organization and complete the prompts.
      • Restart the device.
    3. Retry PIN operations after disconnecting After the restart and removal from the organization:
      • Go to Settings > Accounts > Sign-in options.
      • Under PIN (Windows Hello), try to Remove the PIN or Change it.
      • If an error appears during PIN creation/removal, follow the mitigations:
        1. Try again once (some errors are transient).
        2. Sign out and sign back in, then try again.
        3. Reboot and try again.
        4. If errors persist, unjoin/rejoin the device to Microsoft Entra ID only if intentionally using a work/school account; otherwise keep it unjoined.
    4. If errors still occur during PIN creation
      • The documented mitigations for Windows Hello PIN errors are:
        • Try creating the PIN again.
        • Sign out/in and try again.
        • Reboot and try again.
        • Unjoin the device from Microsoft Entra ID, rejoin, and then try again (only if the device should be managed by an organization).
      • For specific error codes like 0x80090005, 0x8009000F, or 0x80090011, the guidance is to unjoin and rejoin the device to Microsoft Entra ID. If the device is no longer supposed to be managed, keep it unjoined and use a local or personal Microsoft account instead.

    If, after disconnecting from the organization in System > About and removing any work/school account in Access work or school, the PIN is still blocked by “organization requirements,” contact the organization’s IT support (if this is a former school/work device) so they can remove or disable the device entry in their directory.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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