Integrated Camera "blocked" when it is not. Lenovo Legion laptop

If your webcam is indicated as blocked, if none of the troubleshooting methods you have tried have resolved the problem, I need some information about your exact Lenovo laptop model, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

Hi Laurelle,

Thank you for sharing the details of your issue. I understand how frustrating this can be, especially since the camera was previously working in Teams.

The AI suggestion above already walks through the main troubleshooting steps. I recommend going through those first if you haven’t already, as they help confirm whether the issue is related to the device itself or specific to Teams.

If the issue still persists after those steps, there are a few additional checks that can help in cases where the camera reports as “blocked” even when there is no physical switch. In particular, please check your Windows privacy settings under Settings > Privacy & security > Camera and make sure that not only “Camera access” and “Let apps access your camera” are turned on, but also “Let desktop apps access your camera,” as this directly affects the Teams desktop app. You may also want to go to Settings > Bluetooth & devices > Cameras and confirm that the integrated camera is listed and enabled there, as it can sometimes be disabled at that level even if it appears normal in Device Manager.

Since this is a Lenovo Legion device, it’s also worth checking if any Lenovo-specific software is controlling the camera. If you have Lenovo Vantage installed, please open it and look for any camera privacy or blocking settings, as these can override Windows settings and cause the “blocked” message even when everything else looks configured correctly.

Another thing to try is closing all applications that might be using the camera (such as browsers, Zoom or other meeting apps), restarting the device and then testing again in Teams. The camera can only be used by one application at a time, and conflicts can sometimes appear as a “blocked” error. Finally, within Teams itself, please go to Settings > Devices and ensure the correct camera is selected.

If possible, could you let me know whether the camera works in the Windows Camera app or if it shows the same “blocked” message there? It would also help to confirm whether you are using the Teams desktop app or the browser version. This will help narrow down the cause and guide the next steps.

Looking forward to your update. I’ll be happy to continue assisting you.

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