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Trouble owning a Minecraft copy

Juan Agusti Gomez 0 Reputation points
2026-05-31T16:05:59.0366667+00:00

I bought Minecraft on 2014 and I did the migration properly on 2021 and I even played the game that year. I have screenshots that confirm this. I think that this is not a migration problem because I already did it, but when I log in in my account I see that I don't own Minecraft anymore. I should own the game and the migration cape. I link screenshots of every step.

Minecraft2

Minecraft1

Windows for home | Windows 10 | Gaming

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  1. IGYQ 19,280 Reputation points Independent Advisor
    2026-06-01T13:51:03.8466667+00:00

    Next, you need to verify the actual account which is logged in by going to Minecraft.net → Account. Verify the exact Microsoft email address you're logged in. Then, open the Minecraft Launcher and click your profile picture, confirm it is the same Microsoft account used during migration.

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  2. Juan Agusti Gomez 0 Reputation points
    2026-05-31T17:03:13.3233333+00:00

    Thank you for your response.

    In the website it only shows the option to purchase.

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  3. IGYQ 19,280 Reputation points Independent Advisor
    2026-05-31T16:54:09.61+00:00

    Hi!

    Welcome to Microsoft Q&A forum.

    Based on the screenshots, I agree that this does not look like a failed Mojang migration. Can you do a quick test, go to Minecraft website, sign in and go to My Account → Profile, does it show any gamertag or only the option to purchase Minecraft? This will help me narrow down the issue.

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  4. Juan Agusti Gomez 0 Reputation points
    2026-05-31T16:47:02.48+00:00

    When I log in on Mincreaft Launcher it says that I don't own it.

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    I don't know what else I can provide in order to prove the migration but the email. I also attach de email when I bought Minecraft

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  5. AI answer

    2026-05-31T16:06:11.34+00:00

    Based on the provided context, the only directly related and confirmed resolution for a similar “I should own Minecraft but it says I don’t” situation is that the issue was resolved by launching Minecraft through the official Minecraft Launcher, which then correctly refreshed the ownership status for the account.

    Actionable step:

    1. Install and open the official Minecraft Launcher from the Microsoft Store or from the official Minecraft site.
    2. Sign in using the same Microsoft account that was used for the Mojang-to-Microsoft migration (the one shown in the migration-complete email).
    3. After signing in, let the launcher fully load the account and game list; this may re-sync the license so that ownership is recognized both in the launcher and on the client side.

    If ownership is still not recognized after doing this, contact official Minecraft/Microsoft support with the migration confirmation email and screenshots, as the context does not provide further supported self-service steps.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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