I have a link to download training material for a Microsoft course now saying not authorised

Hello @nunn, leeanne

Thank you for reaching out to Q&A, I understand you are experiencing an issue with a specific Microsoft course.

Microsoft course download link says “not authorized”

This usually means the link is tied to a specific Microsoft account, and the account you’re signed in with doesn’t match the one that was granted access.

Microsoft’s official guidance for Microsoft Learn for Educators says:

• You must sign in to the MSLE Portal with your Microsoft Account.
• To access the Learning Download Center, you must use the same account you used to sign into the MSLE portal.
• After creating a profile, access to teaching materials can take 24–72 hours to be granted.

What to try

1. Open the link in a new InPrivate/Incognito window.
2. Sign out of all Microsoft accounts first, then sign back in with the same Microsoft Account used for the course/email.
3. If this is for MSLE materials, go to the MSLE Portal and open the Learning Download Center from there instead of using the old email link.
4. If you recently got access, wait a little longer in case the entitlement is still syncing.

If it still says not authorized

Open a support ticket from the Help link in the MSLE portal. Microsoft’s docs recommend using the portal support flow if you still can’t access the Learning Download Center.

I hope you find this helpful. Please mark the answer as "accepted" as this helps others in the community find relevant answers, and please follow me here on Microsoft Q&A. Thank you so much have a wonderful day!

Sincerely,

Andrew Taylor

Official references

• Access Teaching Materials
• Microsoft Learn for Educators FAQ
• Troubleshooting common training issues in Microsoft Learn