MicrosoftClarity Shopify App

Hi Mark,

Thank you for using our Microsoft Advertising Learn Q&A Platform!   

What you’re experiencing typically happens when the Shopify store is still linked to an older Microsoft Clarity project ID (in your case, i0xjv1lniz). The Clarity Shopify app will reuse any previously stored or associated project unless that connection is updated or reset.

To resolve this and link to your current project (smba9yw4bb), please try the following steps:

1. Disconnect the current Clarity integration
   • In Shopify, go to the Microsoft Clarity app settings.
   • Disconnect or uninstall the app.
2. Clear previous project association
   • Log into Microsoft Clarity.
   • Ensure that your Shopify site is removed from the old project (i0xjv1lniz).
   • (Optional but recommended) Clear browser cache or use an incognito window to avoid cached data.
3. Reinstall and reconnect the app
   • Reinstall the Microsoft Clarity app in Shopify.
   • During setup, make sure you are logged into the correct Microsoft account that has access to the project smba9yw4bb.
   • When prompted, explicitly select the correct project.

The Shopify app automatically connects based on the email address of the Shopify Store owner. To have the app use the new Clarity project (smba9yw4bb) instead of the old one, ensure that the Clarity project you want to connect is associated with the same email as the Shopify Store owner and then reconnect it.

I hope the information provided here will at least partly answer your question.  If you have any additional questions, please do not hesitate to reach out to our support.

Kind regards, 

Arsen D. | Microsoft Advertising Support Specialist | 800-518-5689

Theme.liquid had the incorrect project ID, after updating the app correctly targeted the project admins email.

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