Share via

WE RE SORRY BUT EXCEL HAS RUN INTO AN ERROR THATS PREVENTING IT FROM WORKING CORRECTLY

Rajeev Gupta 0 Reputation points
2026-05-26T12:52:44.0133333+00:00

WE RE SORRY BUT EXCEL HAS RUN INTO AN ERROR THATS PREVENTING IT FROM WORKING CORRECTLY

Microsoft 365 and Office | Excel | Other | Windows
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Sumit D - IA 169.6K Reputation points Independent Advisor
    2026-05-26T13:37:26.6866667+00:00

    Hi,

    Press Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

    Type "Excel.exe /safe"

    Press Enter.

    Does Excel work in Safe Mode?

    #2:

    1. Press Windows + R, type appwiz.cpl and press Enter.
    2. Locate your Microsoft Office or Microsoft 365 installation from the list.
    3. Right-click it and select Change.
    4. Choose Online Repair — Performs a full reinstall and fixes deeper problems. Requires internet connection.
    5. Click Repair and follow the on-screen instructions.
    6. Restart the computer after the repair completes.
    7. Open an Office app like Word or Excel and check if the issue is resolved.

    I’m eager to hear back and work together to find a solution.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-05-26T12:53:08.8066667+00:00

    Use the built-in Office repair and, if needed, reinstall to fix this error.

    Recommended steps:

    1. Close all Office apps
      • Make sure Excel, Word, Outlook, etc. are all closed.
    2. Run an Online Repair of Microsoft 365/Office
      • Open Windows Settings.
      • Go to Apps → Installed apps.
      • Find Microsoft 365 (or Office) in the list.
      • Select the three dots (…) → Modify.
      • Choose Online Repair and confirm.
      • Let the repair complete (this can take 15–30 minutes) and do not cancel it.
      • Restart Windows when it finishes.
      • Open Excel and check if it starts normally.
    3. If the error still appears for all Office apps
      • Completely uninstall Office from Apps & Features / Installed apps.
      • Manually remove any remaining Office folders (as described in the referenced Q&A) and clean related Office registry keys with care.
      • Restart the PC and reinstall Microsoft 365/Office, then test Excel again.

    If the problem began after a firmware or system update and affects all Office apps, also verify that Microsoft Edge WebView2 Runtime is correctly installed and not corrupted, as modern Microsoft 365 apps depend on it.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.