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I'm unable to login to teams and authenticator app using my work account

Ravi Kiran Vallamkonda 0 Reputation points
2026-05-22T11:49:58.4666667+00:00

Hi, I was trying to login to my teams account on web browser and it asks me to very my account via Authenticator app in my mobile. And in Authenticator app using the same account, also asks me to login and then again asks me to verify my account via the authenticator app. This seems like a circular authentication issue and I'm not sure how to use my teams work account.

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I don't see any other way to verify my account, like my email or mobile number :(

Is there anyway to fix this?

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  1. Henry-N 13,880 Reputation points Microsoft External Staff Moderator
    2026-05-22T12:21:44.79+00:00

    Hi @Ravi Kiran Vallamkonda,       

    Thank you for posting your question in the Microsoft Q&A forum.               

    Regarding that you can't log in to your account due to Microsoft Authenticator is. I’d like to ask a quick questions to better understand your situation and assist you effectively:      

    Could you please clarify whether you are an end user or an admin?             

    If you are an end user I would recommend you contact your account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:           

    Sign in to Microsoft Entra admin center with the admin account  

    1. Go to Users 
    2. Select the affected user account  
    3. Open Authentication methods  
    4. Revoke sessions  
    5. Select Require re‑register MFA  
    6. Save the changes                

    Revoke MFA sessions and require re-register in the Microsoft Entra admin center                   

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    You could refer this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…  

    If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.                       

    Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.                  

    Thank you again for your time and understanding.            

    I really appreciate your patience, and I’m here to help. Looking forward to your response!                        

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".                 

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