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forgot pin and no other options available on hello screen

William Pittman 0 Reputation points
2026-05-21T19:27:41.58+00:00

hello screen says incorrect pin. I do not have bitlocker. I cannot opern that computer and have logged into MS from another computer. I am on windows 11 home. Support said they sent code to my email and also to my phone as text. notyhiong arrived and my email and phone have no changed for 30 years, nothing in spam or trash folders.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in
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  1. bug locker 890 Reputation points Volunteer Moderator
    2026-05-21T20:27:45.3366667+00:00

    Dont you have the option to use the password instead of your pin ?

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  2. William Pittman 0 Reputation points
    2026-05-23T09:07:53.71+00:00

    Now when I call MS I am redirected to the web address and hung up on immediately upon answering. I have called from a second phone number and same thing happens. If I use a restore point I lose recently installed apps that were quite tedious to get working. I spent a week getting the stack to run my local Ai working.

    I actually talked to humans that assured me they could fix it remotely. And in both cases I was put on hold after they confirmed my phone number in case we got disconnected. One call abruptly ended after 27 minutes and one after 23 .. no call back in either case.

    I called this time at 3AM hoping to not be at a high call time. Now they just hang up on me.

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  3. bug locker 890 Reputation points Volunteer Moderator
    2026-05-23T08:37:33.3466667+00:00

    Please check this article.

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  4. William Pittman 0 Reputation points
    2026-05-21T20:25:17.05+00:00

    Just spent 27 minues with a human at MS support that was trying to connect me with higher level tech support before the call was dissconnected. They had confirmed a callback number earlier but no callback has happened. He assured me they could fix the issue. now I start over.

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  5. bug locker 890 Reputation points Volunteer Moderator
    2026-05-21T20:17:45.6366667+00:00

    Hey William.

    Try to return your system to most recent "Restore Point".

    Just οn the login screen, hold down the shift key and press 'restart'.

    With that way you will go to WinRE.

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