I need assistance to remove fake pop up messages

Follow these steps to stop and remove fake pop‑up messages in Microsoft Edge on Windows 10:

1. Close the fake pop‑up

• Try pressing Alt + F4 to close the browser window showing the pop‑up.
• If that doesn’t work, press Ctrl + Shift + Esc to open Task Manager.
  • Find Microsoft Edge (or the browser you used).
  • Select it and choose End task to force it to close.
• If the system is still stuck, hold the PC’s power button until it turns off, then turn it back on.

2. Clear Edge browsing data (to avoid reloading the malicious page)

• Open Microsoft Edge again.
• Clear history, cookies, and cached files so the bad page does not reload from history. (See the browser’s settings → Privacy/History section to clear cache and cookies.)

3. Turn on/keep using built‑in protections

• Use Microsoft Edge as the main browser; it blocks many known scam sites using Microsoft Defender SmartScreen.
• Make sure Microsoft Defender Antivirus is enabled in Windows 10 so it can detect and remove known support‑scam malware.

4. Run a full malware scan

• Open Windows Security → Virus & threat protection.
• Run a Full scan to check for and remove any malware that may be causing repeated pop‑ups.

5. Strengthen protection against future tech‑support scams

• Never call phone numbers shown in pop‑ups or error messages. Genuine Microsoft error or warning messages never include a phone number to call.
• Microsoft does not send unsolicited emails or make unsolicited phone calls to fix a computer or request personal/financial information.
• Download software only from official vendor sites or the Microsoft Store; avoid third‑party download sites that may bundle malware.

6. If any scammer already had access or software was installed

• Uninstall any applications that were installed at the scammer’s request.
• Consider resetting the device if fake error codes and messages keep appearing and prevent normal use.
• Run a full scan with Windows Security and apply all Windows updates.
• Change passwords and contact banks/credit‑card providers if any payment was made.

7. Report the scam

• Report attempted tech‑support scams to Microsoft at www.microsoft.com/reportascam.

References:

• Protect yourself from tech support scams
• Tech support scams
• Protect yourself from online scams and attacks
• Avoid and report Microsoft technical support scams
• Protect my PC from viruses
• possible virus, computer locked - Microsoft Q&A
• Disabled computer - Microsoft Q&A