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Unable to create support request for Azure account

Larry Seeman 0 Reputation points
2026-05-18T23:59:06.96+00:00

I am the owner of an Azure account with a nonprofit subscription and for some reason I don't have admin privileges and therefore am unable to create a support request to get help. Is there a way to break out of this Catch-22?

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

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  1. Shikha Ghildiyal 7,255 Reputation points Microsoft Employee Moderator
    2026-05-19T00:17:05.8166667+00:00

    Hi Larry Seeman,

    Thank you reaching out to Microsoft QnA.

    You must have the appropriate access to a subscription in order to create a support request for it. This means you must have the Owner, Contributor, or Support Request Contributor role, or a custom role with Microsoft.Support/*, at the subscription level.

    To create a support request without a subscription, for example a Microsoft Entra scenario, you must be an Admin.

    Either ask admin of the subscription to provide you necessary role to create the support ticket or For nonprofit subscriptions, please follow this link- https://learn.microsoft.com/en-us/industry/nonprofit/microsoft-for-nonprofits/support-troubleshoot

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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  2. AI answer

    2026-05-18T23:59:18.05+00:00

    To create an Azure support request, the account must have a role that includes the Microsoft.Support/supportTickets/write permission at the subscription level, such as Owner, Contributor, or Support Request Contributor.

    In this situation, the path out of the “Catch-22” is:

    1. Verify current permissions
      • In the Azure portal, a user with sufficient rights (for example, a Global Admin or existing subscription Owner) must check role assignments on the affected subscription.
      • They need to confirm that the account is assigned Owner, Contributor, or Support Request Contributor, or a custom role that includes Microsoft.Support/*.
    2. Have an admin grant the correct role
      • If the account is missing these permissions, an administrator with access to the subscription must assign one of the required roles at the subscription scope.
      • Once the role is assigned, the account can open a support request from Help + support in the Azure portal or directly via the support creation flow.
    3. If no one in the tenant can assign roles
      • For nonprofit-specific issues (such as nonprofit subscription or tenant access problems), use the Microsoft Nonprofit Contact Us form as the primary support channel and describe the access/permissions issue there so that Microsoft can assist in correcting tenant or role configuration.

    Without one of the required roles, Azure support tickets cannot be created from the portal; the only remedy is to have an appropriate admin or Microsoft nonprofit support adjust the permissions or tenant configuration.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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