Sign-in failed -AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies

The error interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity means the Microsoft Entra tenant associated with the account has been marked inactive and blocked. In this state, sign-in to Azure (including portal.azure.com) is intentionally prevented.

Key points from the tenant lifecycle behavior:

• When a tenant is inactive for an extended period, Microsoft blocks sign-in with error AADSTS5000225.
• Administrators can request reactivation only within 20 days of the tenant entering the inactive (blocked) state.
• If the tenant remains in this state for more than 20 days, it is deleted and cannot be recovered.

To proceed, use the path that matches the situation:

1. If the tenant was blocked less than 20 days ago and admin access exists
   • A global administrator for the tenant must contact Microsoft support to request reactivation.
   • Use the global support phone numbers listed at: global support phone numbers.
   • Do not open multiple support cases for the same tenant; wait for the decision on the first request.
2. If the tenant has been blocked for more than 20 days
   • The tenant will have been deleted and is not recoverable.
   • In this case, a new tenant must be created to continue using Azure or Entra ID.
3. Additional workarounds seen in similar cases
   • Some users with free/trial accounts have been able to:
     • Sign out of all Microsoft accounts and clear browser/site data, then sign in again.
     • Sign in directly to a specific tenant in the Azure portal using its tenant ID or tenant name in the URL, for example:
       • https://portal.azure.com/<TenantId>
       • https://portal.azure.com/<yourTenantName>.onmicrosoft.com
     • If access to Entra is possible, go to https://entra.microsoft.com, then Entra ID → Overview → Manage tenants, and create a new tenant. After that, sign in to Azure portal using the new tenant domain (for example https://portal.azure.com/xxx.onmicrosoft.com) and work from the new tenant.

If none of the browser/URL workarounds help and the tenant is still within the 20‑day reactivation window, the only supported way to unblock it is for a tenant admin to contact Microsoft support as described above.

References:

• Tenant inaccessible due to inactivity
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A