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My Azure account is locked

Jaap 0 Reputation points
2026-05-18T07:10:19.8966667+00:00

My Microsoft 365 account is still working, but my Azure account with the same Microsoft account is locked.

Microsoft Security | Microsoft Entra | Other

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  1. AI answer

    2026-05-18T07:10:55.6033333+00:00

    If the Microsoft 365 account still works but the Azure account is locked, the tenant is likely blocked or inactive.

    Follow these steps:

    1. Try to access Azure using the tenant URL
      • Go to https://portal.azure.com/<TenantId> or https://portal.azure.com/<yourTenantName>.onmicrosoft.com> (replace with the actual tenant ID or tenant name) as described in the guidance. This can sometimes allow access to manage tenants or open support.
    2. Check if the tenant is blocked due to inactivity
      • The error AADSTS5000225: This tenant has been blocked due to inactivity indicates the tenant is in an inactive state.
      • Tenants can be reactivated within 20 days of entering the inactive state. After 20 days, the tenant is deleted.
      • If the tenant is inactive, the tenant administrator must contact Microsoft using the global support phone numbers to request reactivation. Refrain from submitting multiple requests while one case is in progress.
    3. If the tenant is still within the reactivation window
      • As the tenant admin, contact Microsoft support (via the global support phone numbers) and request tenant reactivation, stating that the Azure tenant is blocked due to inactivity while the Microsoft 365 account is still active.
    4. If direct access to Azure Portal is not possible
      • Sign in to https://entra.microsoft.com/, go to Entra ID → Overview → Manage tenants.
      • If needed, create a new tenant and note its domain name.
      • Then sign in to Azure Portal using https://portal.azure.com/<newTenantName>.onmicrosoft.com to at least have a working tenant where a support ticket can be opened (if not on a free-only plan).
    5. If the original tenant cannot be reactivated
      • If the tenant has been inactive for more than 20 days and is deleted, it cannot be recovered. In that case, a new tenant must be used for Azure resources.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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