Issues setting up Surface Pro on a business account

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Issues setting up Surface Pro on a business account

Benjamin Blaha 0

Hello,

When attempting to set up my new surface pro using my business account, I'm getting server error code 80180014.

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2 answers

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Answer 1

Thomas4-N 16,375 Microsoft External Staff Moderator

Hello Benjamin Blaha,

It must be noted up front is that 80180014 is not something you can fix from the Surface itself. It's the tenant (your organization's Microsoft 365 / Intune setup) refusing the enrollment, so every one of the fixes the AI listed has to be done by your company's IT admin in the Intune / Microsoft Entra admin center, not by you on the device.

What you can do is hand this to your IT team so they know exactly where to look. Once they adjust the organizational setting, you can restart the Surface setup and the work account should go through.

Benjamin Blaha 0 Reputation points

2026-05-13T14:29:36.53+00:00
Thomas, in order for our team to move ahead I need to determine the MAC # from this device. Can you tell me what this number is based on my serial number? I attempted this sequence to determine the MAC #.

Turn off the Surface Pro.

Press and hold the Volume Up button on the Surface Pro.

While holding the Volume Up button, press and release the Power button.

Continue holding the Volume Up button until the Surface Pro boots to the Advanced Options screen.

Select "Use a device" from the options.

Select "Wi-Fi" from the list of devices.

The MAC address will be displayed on the screen.
Without the device being initially set up it will not take me to this page for the MAC address.
Thomas4-N 16,375 Reputation points Microsoft External Staff Moderator

2026-05-14T13:23:35.5833333+00:00

Hello Benjamin Blaha, thanks for the follow-up. You generally can’t derive the MAC address from the Surface serial number. You can try this:

At the setup/OOBE screen, press Shift + F10 to open Command Prompt. Then run:

getmac /v

or

ipconfig /all

Then, look for the Wi-Fi / Wireless LAN adapter and copy the Physical Address.
Thomas4-N 16,375 Reputation points Microsoft External Staff Moderator

2026-05-16T08:46:39.4833333+00:00

Hello Benjamin Blaha,

Just check in to see if the above information was helpful.

Have you had a chance to check the answer provided? Any update would be appreciated.

Answer 2

Error 0x80180014 during setup with a business (work/school) account is an Intune/MDM enrollment issue. It typically occurs when Windows MDM enrollment is blocked in Intune or when the device is being re-enrolled and is still blocked in Windows Autopilot.

Use the following steps; an Intune/Microsoft Entra administrator must do these in the tenant that owns the business account being used on the Surface Pro.

Check if Windows MDM enrollment is blocked
Sign in to the Microsoft Intune admin center.
Go to Devices > Enrollment restrictions.
Select the relevant device type restriction (for example, All Users).
Select Properties > Edit (next to Platform settings).
Under Windows (MDM), make sure it is set to Allow.
Select Review + Save, then Save.

If Windows (MDM) is set to Block, the device cannot enroll and will show 0x80180014.

If this is an Autopilot/self-deploying or pre-provisioned device

If the Surface Pro is being reused or re-enrolled via Windows Autopilot and you see 0x80180014, the device may be blocked by the one-time enrollment limit:

In the Intune admin center, go to Devices > Windows > Enrollment.
Under Windows Autopilot, select Devices.
Find and select the Surface Pro that is failing with 0x80180014.
On the toolbar, select Unblock device.
Redeploy the Windows Autopilot deployment profile to the device and run setup again.
If enrollment is being done as a personal device (Set up for work or school)

If the device is being set up using Set up for work or school and is treated as a personal device, and personal Windows enrollment is blocked in Intune, enrollment will fail (often with 80180014). To allow this scenario:

In the Intune admin center, go to Devices > Enroll devices > Enrollment device platform restrictions.
Select Windows restrictions or create a new restriction.
On Platform settings, set Personally owned devices to Allow.
Assign this restriction to the user/group that should be allowed to enroll personal Windows devices.

After these changes, retry setting up the Surface Pro with the business account.

References:

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Issues setting up Surface Pro on a business account

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