AADSTS5000225 error code — The tenant has been blocked; Please request reactivation or deletion.

Question

AADSTS5000225 error code — The tenant has been blocked; Please request reactivation or deletion.

Asve Tofven 0

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Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 113c7c09-dbc2-422e-84eb-07eb5f114e00

I have a new tenant, but the existence of the old tenant is interfering with my access to the new tenant; the system is automatically redirecting me to the old tenant. I request that this old tenant be removed.

marsel

VEMULA SRISAI 13,140 Reputation points Microsoft External Staff Moderator

2026-05-07T15:57:24.5+00:00

Hello Asve Tofven,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
Asve Tofven 0 Reputation points

2026-05-07T22:19:27.1566667+00:00

my problem is not solved

2 answers

Your answer

VEMULA SRISAI 13,140 Reputation points Microsoft External Staff Moderator

2026-05-07T15:57:24.5+00:00

Hello Asve Tofven,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation
Asve Tofven 0 Reputation points

2026-05-07T22:19:27.1566667+00:00

my problem is not solved

Answer 1

VEMULA SRISAI 13,140 Microsoft External Staff Moderator

Asve Tofven I have contacted the engineering team, and they have reactivated your tenant from the backend and removed the block. You should now be able to access the Azure Portal without any issues. Please try logging in and let me know if you experience any problems.

I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Thanks

VEMULA SRISAI 13,140 Reputation points Microsoft External Staff Moderator

2026-05-15T11:38:38.8933333+00:00

Asve Tofven If the resolution was helpful, kindly take a moment to click on

and click on Yes for was this answer helpful. And, if you have any further query do let us know.

Answer 2

Andreas Baumgarten 132K MVP Volunteer Moderator

Hi @Asve Tofven ,

to login into Azure portal please add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Asve Tofven 0 Reputation points

2026-05-07T22:12:46.7933333+00:00

Account mail: PII

my problem is not solved

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AADSTS5000225 error code — The tenant has been blocked; Please request reactivation or deletion.

2 answers

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