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I set up new windows 11 pro pc with business username/password, now user account on pc is not admin.

Betsy Reynolds 10 Reputation points
2025-09-24T15:48:01.1166667+00:00

I recently set up my new pc for business. During the set up I selected work/school account and entered my Microsoft business username and password to set up/login to the computer for the first time. Now the pc has my account in the Settings, Accounts, Your Info, but it's not an admin account. I discovered this when I started downloading new software on the pc and it was asking for admin username and password to make the change. When I entered the only username/password that the new pc has ever seen, it said it wasn't admin. The OS is Windows 11 Pro. I have no admin privileges on the actual pc, even though on admin.microsoft.com, the same business username is listed as global admin. Please help, thanks.

Windows for business | Windows 365 Business
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  1. Harry Phan 21,175 Reputation points Independent Advisor
    2025-09-24T16:03:06.9633333+00:00

    Hi Betsy,

    When you set up a PC using a Microsoft 365 business account and choose "Work or School" during setup, the device typically joins Azure Active Directory (Azure AD). However, being a Global Admin in Microsoft 365 doesn’t automatically grant local admin rights on the device itself. That’s because Azure AD and local device permissions are managed separately unless configured through policies.

    Here’s how you can resolve this:

    1. Check the device join status: Go to Settings > Accounts > Access work or school and click Info. If it says “Azure AD joined,” you’re on the right track.
    2. Sign in with the account that joined the device to Azure AD—that account is usually granted local admin rights by default.
    3. If your account didn’t join the device originally, you can:
      • Use another admin account (if available) to add your user to the local Administrators group.
      • Or, if you manage devices via Microsoft Endpoint Manager (Intune), you can push a policy to add your account or group to local admins.
    4. If you’re locked out of admin access entirely, you may need to reset the device and rejoin it using your account to ensure admin rights are applied.

    If this answer helps, feel free to hit “Accept Answer” so others can benefit too 😊

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