Some of our Teams for education has problems with assigning assignments with "Reading Progress"

Hello @Andre Løvvang Aasgaard , 

Thank you for reaching out to the Q&A forum! 

I noticed you mentioned “some of our Teams for education” 

I have just to clarify: are you an admin managing multiple educators within your tenant? And is this issue affecting several teachers or classes? 

1.I’m not sure if you’ve already tried using Teams via a browser.  

If not, I recommend testing it there to see if the issue persists. You can also try clearing your browser cache and cookies or switching to a different device. 

2.Another important check: are you certain that the Teams app is updated to the latest version?

Outdated versions can sometimes cause unexpected behavior with features like Reading Progress. 

If you’ve already tried all these steps and the issue still occurs across multiple accounts in your tenant, it’s likely a backend issue. In that case, I strongly recommend escalating this to Microsoft’s higher-level technical support team. 

You can raise a support ticket via the Microsoft 365 Admin Center by following these steps: 

• You can go to: Microsoft 365 Admin Center.   
• Navigate to: Support => New service request    

For reference: Get support for Microsoft 365 for business.   

• In the description, you can use the following sample: 

“Hello, 

We are experiencing an issue when assigning Reading Progress assignments in Microsoft Teams for Education. Regular assignments work fine, but when we include Reading Progress, the assignment fails with an “error assigning…” message after a delay. 

We have tested on different devices, browsers, and ensured the Teams app is up to date, but the issue persists. 

We would like to reach out to appropriate technical support that could investigate backend data and help resolve this issue."

When the ticket is opened, a support engineer can start a remote session to investigate the issue, review the back-end settings, and optionally run a sync tool to resolve the issue.   

Note: I you are end- user, you need to reach out to your organization’s Microsoft 365 administrator or IT department.  

I hope you understand that as a forum moderator, I can only provide guidance based on research and personal experience. While I may not be able to assist you directly, I hope the information I’ve shared helps you better understand the situation and know how to reach out to higher-level technical support who can investigate backend data and assist you more effectively. 

Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.   

I truly hope you’ll be assisted soon by our dedicated technical team. And if you receive any updates or insights, please feel free to reply here.

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